Mosaic is building upon its success in solar and has expanded into home improvement, making it easy by leveraging technology and financial innovation, with a goal of providing access to clean energy for everyone. We are looking to collaborate with passionate, thoughtful people who want to make a real social impact while working to solve climate change. Mosaic is headquartered in Oakland, CA and has opened a new office in Phoenix, AZ to help support our growth. Come join our team as we work towards 100% clean energy for all.
To complement our rapid growth, we are seeking an experienced and motivated Quality and Compliance Analyst. In this role, you will work closely with the Loan Operations and Risk teams to perform quality assurance reviews and ensure accuracy. We are seeking candidates who have experience working in the Consumer Lending industry and enjoy a fast-paced environment. Must be fluent in English and Spanish.
Perform independent quality assurance reviews / testing to ensure accuracy
Observe as processes, systems, and other documentation to confirm procedures and test against defined criteria
Compile, analyze, and document detailed test results of quality assurance reviews
Listen to, score, and provide agent feedback on 50-70 agent calls each week
Work with operations to identify trends in process weaknesses or failures
Review reports for accuracy and adequacy
Make recommendations on changes to procedures, processes, controls and reports
Work alongside Risk, Operations leadership, and our training team to identify and communicate current gaps in processes and overall QA results in an effort to improve agent coaching and training across the operations organization
Join weekly operations team meetings and present current QA score trends, analysis, and help coach the team to improve in common areas of weakness
What you bring to the team
2+ years of experience in one or more of the following: credit analyst, quality assurance, financial services, loan servicing & underwriting
You are an expert in consumer lending, with knowledge of underwriting
Experience in continuous process improvement and resolving operational issues
Excellent writing skills and strong experience with writing reports
Strong analytical skills with high attention to detail and accuracy
Fluent in Spanish
Underwriting experience in home improvement, solar or auto lending
Knowledge or experience with Collections
Experience using Playvox, or other Quality Assurance software
As a customer focused and driven-to-win organization, there are many exciting reasons to join the Mosaic team. We provide competitive salaries, quality healthcare and an enjoyable, be-yourself office environment. We are deeply mission and vision driven, have a generous PTO program, and support flexible schedules when needed. Mosaic has a dynamic, fast-paced, and entrepreneurial environment, which requires a professional, flexible, self-starter attitude. We believe in hiring the best, the brightest, and cultivating a culture of collaboration and appreciation. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Solar Mosaic Inc