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Quality Analyst ITC 1383

Expired Job

General Dynamics Information Technology Bossier City , LA 71113

Posted 2 months ago

Job Description:

GDIT has opportunities for motivated, customer service oriented professionals to support the Department of Veterans Affairs (VA) Enterprise Service Desk Modernization Program. The VA is undertaking an enterprise-wide migration of its IT infrastructure and support solution, and GDIT will provide technical services for VA on this new managed services program. Join GDIT and be a part of the team of men and women supporting our Veterans in one of the most important enterprise service desk modernization programs!

We are seeking IT Service Desk Quality Assurance Analysts at our Bossier City, LA location.

RESPONSIBILITIES & DUTIES

The Quality Analyst supports the Quality Assurance program for the Service Desk and for training Agents on the client's application and Service Desk policy and procedures. Also responsible for monitoring contacts for customer service quality and content/referral accuracy and provide feedback and coaching to the Agents.

QUALIFICATIONS

  • High school diploma or equivalent

  • Three or more years of administrative experience

  • Experience working within the technology industry

  • Experience working in a help desk environment

  • Must be a U.S. Citizen

PREFERRED QUALIFICATIONS

  • Analytical and problem solving skills

  • Good interpersonal skills to interact with customers and team members

  • Organization and time management skills

  • Communication skills

  • Ability to work in a team environment

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Post date: October 2, 2018

Location

  • Thoroughfare (i.e. Street address):

Bossier City , LA

United States

Location

  • Thoroughfare (i.e. Street address):

Quality Analyst ITC 1383

CSRA

October 2, 2018

Job Description

GDIT has opportunities for motivated, customer service oriented professionals to support the Department of Veterans Affairs (VA) Enterprise Service Desk Modernization Program. The VA is undertaking an enterprise-wide migration of its IT infrastructure and support solution, and GDIT will provide technical services for VA on this new managed services program. Join GDIT and be a part of the team of men and women supporting our Veterans in one of the most important enterprise service desk modernization programs!

We are seeking IT Service Desk Quality Assurance Analysts at our Bossier City, LA location.

RESPONSIBILITIES & DUTIES

The Quality Analyst supports the Quality Assurance program for the Service Desk and for training Agents on the client's application and Service Desk policy and procedures. Also responsible for monitoring contacts for customer service quality and content/referral accuracy and provide feedback and coaching to the Agents.

QUALIFICATIONS

  • High school diploma or equivalent

  • Three or more years of administrative experience

  • Experience working within the technology industry

  • Experience working in a help desk environment

  • Must be a U.S. Citizen

PREFERRED QUALIFICATIONS

  • Analytical and problem solving skills

  • Good interpersonal skills to interact with customers and team members

  • Organization and time management skills

  • Communication skills

  • Ability to work in a team environment

Bossier City , LA

United States


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Quality Analyst ITC 1383

Expired Job

General Dynamics Information Technology