QC Lead - 2Nd Shift, M-F 4Pm-12:30Am

Job Purpose:

The Quality Control Associate performs quality control (QC) functions, including checking pallets for construction integrity, identifying mis-picks and misplaced cases. Quality Control Associate will also work with Inventory Control Clerks to correct all errors and rebuild pallets.

Essential Duties and Responsibilities:

• Review individual orders to determine correct quantities, packing, and general accuracy of selected orders.

Complete required level of QC sampling, and required load audit forms.

• Consult with appropriate Supervisor regarding any problems identified in the QC process including quality issues not meeting standards and/or potential safety issues.

• Ability to coach selectors on job quality and efficiency.

• Other duties and special projects as requested.

• Must maintain good attendance.

• Maintain safe work practices.

• Maintain safeguards of confidential company information.

• Works with the Supervisor to investigate customer complaints.

• Performs driver check-in duties by reviewing customer invoices for accuracy.

• Evaluates product returns and determines if product is okay to be taken back.

Additional Responsibilities:

• Involved in training of Inventory Control Clerks

• Processes Damaged material, ensures Returned Goods are properly inventoried, and monitors Suspense inventory to make certain any/all is properly researched

• Helps maintain proper procedures throughout the warehouse by bringing up incorrect practices to the necessary leadership

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to write routine reports and correspondence.

• Ensures compliance to inventory processes and procedures, and contractual obligations.

• Ability to physically count articles or products on shelves, racks and pallets.

• Utilize computer terminal to properly account for inventory issues, returns, and documentation.

Qualifications:

• A minimum of one (1) year experience in QC role and/or product knowledge required.

• Experience using WMS software a plus (Synapse preferred).

• PC literate with experience with Microsoft Outlook, Word, Excel and Access Database.

Education and/or Experience Required:

• High School Diploma or GED (General Education Diploma) equivalency.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to read and write emails.

• Ability to physically count articles or products on shelves, racks and pallets.

• Forklift certification a plus.

Language Skills Sets:

• Must be able to effectively communicate, read, write, and speak English.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to determine root cause of problem and determine corrective action.

Computer Skills:

To perform this job successfully, an individual must have knowledge of the Microsoft Office Suite for writing emails and interpreting and/or creating reports.

Physical Demands:

• Must be able to occasionally lift and/or move up to 55 pounds.

• Must be able to stand; walk; stoop; kneel; crouch; or crawl.

• Must be able to activate phone systems utilizing keyboards and buttons.

• Must be articulate and comfortable speaking in front of others.

• Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion.

• Frequently required to talk, hear, stand and walk.

• Must be able to work in excess of continuous 8 hours when required.

• Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.

• Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.

• Must be able to speak and communicate clearly over telephones.

• Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.

This is not the JD in its entirety.