QC Analyst - Personal Lines Insurance

Pearl Companies Albany , NY 12201

Posted 3 weeks ago

  • Performs audit activities to include the review of Personal Lines policies, applications, phones calls, notes, and policy changes to ensure the accuracy and compliance with legal and carrier guidelines.

  • Prepares written reports with recommendations for corrective and preventative actions to problems and changes to procedures, to ensure quality.

  • Creates and generates periodic and ad hoc reports. Identifies trends and analyze findings for management review.

  • Makes recommendation and provides solutions to improve quality and workflow efficiency of Personal Lines systems. Documents operational policies and procedures.

  • Investigates customer complaints and carrier inquiries. Communicates report of findings to management.

  • Interacts with sales agents, customer service representatives and management to solve policy inconsistencies and prevent future errors.

  • Identifies training needs and performs trainings to meet quality standards as directed by management.

  • Maintains insurance product knowledge, advanced policy system knowledge, awareness of industry trends and E&O exposures.

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QC Analyst - Personal Lines Insurance

Pearl Companies