QA Supply Chain Food Manager I - Houston, TX

Responsibilities

H-E-B is one of the largest independently-owned food retailers in the nation. It operates over 400 stores throughout Texas and Mexico and generates annual sales of over $31 billion. H-E-B's Food Safety Team acts as Guardians of the Public's Trust by assuring absolutely safe food from supplier to customer. The job focus of the Houston Supply Chain QA Food Safety Manager is to support the Houston Retail Support Center (Warehouse/Transportation), electronic fulfillment centers (eFC), and 3PL warehouses to ensure the freshness and food safety.

As a QA Supply Chain Manager, you'll ensure H-E-B food safety programs and standards are in place for assigned warehouses, distribution facilities, eFCs, and transportation vehicles. You'll assess facilities, training partners, and address problems to ensure compliance with H-E-B and government standards. This work is critical to ensuring customer satisfaction and brand protection.

Once you're eligible, you'll become an owner of the company, so we're looking for commitment, hard work, and focus on quality and customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that makes H-E-B The Greatest Omnichannel Retailing Company.

Do you have a:HEART FOR PEOPLE... ability to work as part of a team?HEAD FOR BUSINESS... QA and management skills?PASSION FOR RESULTS... drive to ensure compliance in your assigned facilities?

We are looking for:- a bachelor's degree or higher in food science / related field- experience in food safety, Quality Management, auditing in manufacturing, warehousing, or transportation- demonstrated knowledge and application of food safety and quality management principles-a desire to help others be successful in implementing food safety programs and build a culture of food safety- Work on-site at our Houston Distribution Center

What is the work?Food Safety / Compliance / Auditing:- Ensures assigned facilities meet government rules and H-E-B standards for food safety, food quality.

• Ability to work and collaborate with operations partners and leaders to address opportunities; ensures effective immediate response, short-term corrections, and long-term preventive solutions are established; leads/interacts with government investigators and auditors effectively- Complies with department standards; trains / influences others outside of the department to follow food safety standards; provides input for improving standards- Ensures assigned facilities meet FSMA-SFTA regulations; ensures protocols within QMS are established and trained; communicates short-falls and negative trends; applies FSMA rules and communicates them to others

• Conducts audits; follows up on corrections and corrective actions to ensure compliance; takes immediate action on critical, unsafe, non-compliant issues; understands / coaches/trains on company standards and safety QMS- Plans / communicates/conducts weekly verification audits based on QMS procedures and standards; writes accurate, unbiased reports; issues corrective action requests for assessment findings; communicates assessment reports to stakeholders; manages corrective action process to ensure successful closeout of corrective action requests- Applies understanding of / educates others / holds them accountable on the importance of compliance with personal hygiene standards and their importance to food safety- Applies understanding of proper temperature monitoring to protect food safety and quality of products; assesses if temperatures are sufficient and ensures adherence to the temperature monitoring program (facilities/transportation trailers); conducts investigations / determines proper disposition of products when out-of-tolerance temperatures occur- Ensures vendors comply with contract requirements; builds relationships with vendors to increase communication, trust, and cooperation; addresses vendor issues and issues where H-E-B could better support the vendor; understands facility trends/service levels; works closely with facility POCs to ensure engagement and support of vendor findings/requests- Works with assigned third-party warehouses to ensure compliance with government standards for food safety and H-E-B standards for product quality; ensures adequate controls are in place for Integrated Pest Control- Follows all QMS procedures, standards, and guidelines; ensures standardization of processes and assessments; may be involved in developing/writing/updating QMS; applies knowledge of / trains others on SF360 and other electronic systems related to QMS, and QMS procedures/standards- Works to prevent pest infestations at assigned facilities; works closely with IPM vendor for effective prevention/reaction; learns pest trends/seasonality; communicates to leadership when pests are discovered or upward trends are identified; ensures timely corrective actions; walks with IPM vendor at least quarterly; communicates needs/concerns to Facility Leaders and SCQA Leader- Assesses Master Sanitation Program to ensure full implementation; coaches on / holds Partners and third-party supervisors accountable for sanitation and contractual obligations; works closely with chemical vendor representatives to ensure sanitation program and vendor services are effective and meet business needs; follows up on issues / corrective actions- Actively participates in department/facility meetings; provides presentations / verbal communications to QA, W&T Operations, and other stakeholders as needed- Builds strong, collaborative, working relationships with assigned facilities leaders, Partners, and vendors; establishes relationships with local regulatory agents where possible; interacts confidently and influentially with QA Partners to promote efficiencies and end-to-end supply chain controls- Stays committed to continuous learning/development of personal skills and naturally curious about industry trends and emerging issues; encourages others to develop skills continually; stays apprised of current / proposed regulations that affect assigned business categories- Assist in trainings and implementation of current GFSI Scheme to ensure adequate operational execution.

What is your background?- Bachelor's degree in food science or related

• Master's / graduate degree (preferred)- 7+ years of operations experience in manufacturing, warehousing, or transportation- 3+ years of experience in food safety, QM, and auditing (preferred)- 2+ years of experience in quality systems auditing (preferred for Rotation Program)- Experience in QA in manufacturing, warehousing, or transportation- Experience in retail (preferred)- ASQ Certified Quality Auditor (CQA), Certified HACCP Auditor (CQHA), and Certified Quality Manager (CQM); industry-specific certifications / training based on areas of responsibility; Six Sigma training; training in U.S. Food Law (preferred)

Do you have what it takes to be a fit as an H-E-B QA Supply Chain Manager?- Operational knowledge of the application of manufacturing systems, product safety / quality, HACCP, GMPs, sanitation standard operating procedures, statistical process control, QM principles, quality auditing, and risk assessment- Working knowledge / understanding of GFSI and related requirements- Proficiency in planning and scheduling tools- Strong written communication skills; capability to learn technical writing- Strong problem-solving skills- Strong influencing, interpersonal, conflict management, time management, and project management skills- Bilingual skills (English-Spanish) (preferred)- Ability to manage multiple priorities and shift focus between tasks; ability to work independently with minimum supervision- Ability to work in a team environment

Can you...- Function in a fast-paced, warehouse / office environment with minimal daily oversite- Work extended hours; provide assistance to 24/7 operations

• Travel by car or plane with overnight stays

12-2018

QA3232

Responsibilities H-E-B is one of the largest independently-owned food retailers in the nation. It operates over 400 stores throughout Texas and Mexico and generates annual sales of over $31 billion. H-E-B's Food Safety Team acts as Guardians of the Public's Trust by assuring absolutely safe food from supplier to customer. The job focus of the Houston Supply Chain QA Food Safety Manager is to support the Houston Retail Support Center (Warehouse/Transportation), electronic fulfillment centers (eFC), and 3PL warehouses to ensure the freshness and food safety. As a QA Supply Chain Manager, you'll ensure H-E-B food safety programs and standards are in place for assigned warehouses, distribution facilities, eFCs, and transportation vehicles. You'll assess facilities, training partners, and address problems to ensure compliance with H-E-B and government standards. This work is critical to ensuring customer satisfaction and brand protection. Once you're eligible, you'll become an owner of the company, so we're looking for commitment, hard work, and focus on quality and customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that makes H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... ability to work as part of a team? HEAD FOR BUSINESS... QA and management skills? PASSION FOR RESULTS... drive to ensure compliance in your assigned facilities? We are looking for: - a bachelor's degree or higher in food science / related field - experience in food safety, Quality Management, auditing in manufacturing, warehousing, or transportation - demonstrated knowledge and application of food safety and quality management principles -a desire to help others be successful in implementing food safety programs and build a culture of food safety

• Work on-site at our Houston Distribution Center What is the work? Food Safety / Compliance / Auditing:

• Ensures assigned facilities meet government rules and H-E-B standards for food safety, food quality.

• Ability to work and collaborate with operations partners and leaders to address opportunities; ensures effective immediate response, short-term corrections, and long-term preventive solutions are established; leads/interacts with government investigators and auditors effectively

• Complies with department standards; trains / influences others outside of the department to follow food safety standards; provides input for improving standards

• Ensures assigned facilities meet FSMA-SFTA regulations; ensures protocols within QMS are established and trained; communicates short-falls and negative trends; applies FSMA rules and communicates them to others

• Conducts audits; follows up on corrections and corrective actions to ensure compliance; takes immediate action on critical, unsafe, non-compliant issues; understands / coaches/trains on company standards and safety QMS

• Plans / communicates/conducts weekly verification audits based on QMS procedures and standards; writes accurate, unbiased reports; issues corrective action requests for assessment findings; communicates assessment reports to stakeholders; manages corrective action process to ensure successful closeout of corrective action requests

• Applies understanding of / educates others / holds them accountable on the importance of compliance with personal hygiene standards and their importance to food safety

• Applies understanding of proper temperature monitoring to protect food safety and quality of products; assesses if temperatures are sufficient and ensures adherence to the temperature monitoring program (facilities/transportation trailers); conducts investigations / determines proper disposition of products when out-of-tolerance temperatures occur

• Ensures vendors comply with contract requirements; builds relationships with vendors to increase communication, trust, and cooperation; addresses vendor issues and issues where H-E-B could better support the vendor; understands facility trends/service levels; works closely with facility POCs to ensure engagement and support of vendor findings/requests

• Works with assigned third-party warehouses to ensure compliance with government standards for food safety and H-E-B standards for product quality; ensures adequate controls are in place for Integrated Pest Control

• Follows all QMS procedures, standards, and guidelines; ensures standardization of processes and assessments; may be involved in developing/writing/updating QMS; applies knowledge of / trains others on SF360 and other electronic systems related to QMS, and QMS procedures/standards

• Works to prevent pest infestations at assigned facilities; works closely with IPM vendor for effective prevention/reaction; learns pest trends/seasonality; communicates to leadership when pests are discovered or upward trends are identified; ensures timely corrective actions; walks with IPM vendor at least quarterly; communicates needs/concerns to Facility Leaders and SCQA Leader

• Assesses Master Sanitation Program to ensure full implementation; coaches on / holds Partners and third-party supervisors accountable for sanitation and contractual obligations; works closely with chemical vendor representatives to ensure sanitation program and vendor services are effective and meet business needs; follows up on issues / corrective actions

• Actively participates in department/facility meetings; provides presentations / verbal communications to QA, W&T Operations, and other stakeholders as needed

• Builds strong, collaborative, working relationships with assigned facilities leaders, Partners, and vendors; establishes relationships with local regulatory agents where possible; interacts confidently and influentially with QA Partners to promote efficiencies and end-to-end supply chain controls

• Stays committed to continuous learning/development of personal skills and naturally curious about industry trends and emerging issues; encourages others to develop skills continually; stays apprised of current / proposed regulations that affect assigned business categories

• Assist in trainings and implementation of current GFSI Scheme to ensure adequate operational execution. What is your background?

• Bachelor's degree in food science or related

• Master's / graduate degree (preferred) - 7+ years of operations experience in manufacturing, warehousing, or transportation

• 3+ years of experience in food safety, QM, and auditing (preferred) - 2+ years of experience in quality systems auditing (preferred for Rotation Program)

• Experience in QA in manufacturing, warehousing, or transportation

• Experience in retail (preferred)

• ASQ Certified Quality Auditor (CQA), Certified HACCP Auditor (CQHA), and Certified Quality Manager (CQM); industry-specific certifications / training based on areas of responsibility; Six Sigma training; training in U.S. Food Law (preferred) Do you have what it takes to be a fit as an H-E-B QA Supply Chain Manager? - Operational knowledge of the application of manufacturing systems, product safety / quality, HACCP, GMPs, sanitation standard operating procedures, statistical process control, QM principles, quality auditing, and risk assessment

• Working knowledge / understanding of GFSI and related requirements

• Proficiency in planning and scheduling tools

• Strong written communication skills; capability to learn technical writing

• Strong problem-solving skills

• Strong influencing, interpersonal, conflict management, time management, and project management skills

• Bilingual skills (English-Spanish) (preferred)

• Ability to manage multiple priorities and shift focus between tasks; ability to work independently with minimum supervision

• Ability to work in a team environment Can you...

• Function in a fast-paced, warehouse / office environment with minimal daily oversite

• Work extended hours; provide assistance to 24/7 operations

• Travel by car or plane with overnight stays 12-2018 QA3232