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QA Manager

Expired Job

The Federal Home Loan Bank Of Chicago Chicago , IL 60602

Posted 5 months ago

Summary Description

The QA Manager will manage software testing efforts by ensuring system and data integrity across multiple Bank systems; make recommendations regarding timelines and testing approaches; and implement work processes to improve operating efficiencies.

The QA Manager will be responsible for ensuring the efficient operation of the company's technology. This includes managing the IT staff responsible for the Bank's technical assets, and for their career planning and development at the Bank. They will work closely with the IT management staff and decision makers in other departments in order to identify, recommend, develop, implement, and support cost-effective technology solutions for the organization.

Job Requirements and Responsibilities:

  • Demonstrates leadership and professionalism both internally and externally

  • Ensures staffing levels are appropriate to provide service and meet deadlines

  • Develop teams through coaching, feedback and performance management skills

  • Effectively coach and manage the individual performance of team members

  • Establish and maintain strong relationships with diverse stakeholders and customers

  • Promote a culture of collaboration, continuous improvement, quality and accountability

  • Actively participates in meetings and champions corporate decisions

  • willingness to lead, take charge, and offer opinions and direction

  • Extensive knowledge of automated testing platforms

  • Lead the development, establishment, and enforcement of quality assurance measures and testing standards for new applications, products, and/or enhancements to existing applications throughout their development/product lifecycles.

  • Ensure that software quality measures comply with regulatory standards, industry standards, and accepted best practices.

  • Create methodologies and processes for the collection and analysis of data for ensuring software, systems, and product quality.

  • Direct the analysis of formal test results in order to discover and report any defects, bugs, errors, configuration issues, and interoperability flaws.

  • CSTE certification or equivalent a plus

Other Knowledge & Experience:

  • Minimum 5 years work experience

  • Good understanding of computer systems characteristics, features, and integration capabilities

  • Has knowledge of commonly-used concepts, practices, and procedures within Information Technology.

  • Experience in planning, organization, and professional development

  • Excellent understanding of Agile principles

  • Demonstrated ability to apply IT in solving business problems

  • Understanding of human resource management principles, practices, and procedures

  • Proven leadership ability

  • Ability to set and manage priorities judiciously

  • Knowledge of cloud computing principles

  • Stays current on emerging technologies and trends in the field

  • Comprehensive understanding of Change Management process and controls

Strategy & Planning

  • Maintain knowledge of company's strategic business plans

  • Participate in operational governance processes of IT

  • Recommend goals, objectives, and operating procedures for the team

  • Identify opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, purchasing, and in-house development

  • Assess and communicate risks associated with IT investments

  • Ensure system and data integrity across multiple Bank systems

  • Make recommendations regarding timelines and implementation approaches

  • Implement work processes to improve operating efficiencies

  • Provide valuable input on process improvements

Acquisition & Deployment

  • Conduct research and make recommendations on products, services, protocols, and standards in support of procurement and development efforts

  • Prepare budget proposals and operational expenditure statements.

  • Ensure appropriate training initiatives for new and existing staff.

  • Coordinate and facilitate consultation with stakeholders to define business and systems requirements for new technology implementations.

Operational Management

  • Ensure completion of all tasks with a focus on quality

  • Meet or exceed established SLOs

  • Provide guidance to less experienced members of the team

  • Comply with all assigned administrative and operational tasks

  • Supervise staff members directly or indirectly, prioritizing work loads and providing input on performance appraisals and performance management issues

  • Responsible for recruiting and acquiring new staff

  • Takes a lead role in promoting agreed best practice techniques and continuous improvement

  • Develop, document, communicate, and enforce a policy for standardizing systems and software as necessary

  • Identify and learn appropriate software and hardware used and supported by the organization

  • Work with business partners to ensure issues have been adequately resolved

  • Confer with end-users, clients, or management to define business requirements for complex systems and infrastructure development

  • Contributes to critical design and architectural discussions and decisions

  • Model business and systems processes based on findings through use case scenarios, workflow diagrams, and data models

  • Maintain and manage vendor relationships

  • Build rapport and elicit problem details from customers

  • Provide timely reports on the status of projects as well as any unforeseen issues to management and to business units

  • Works to promote an understanding of business process and business requirements with technical staff

  • Provide valuable input on process improvements

  • Provide on-call support of bank applications

  • Other duties as required

Position Requirements:

Formal Education & Certification

  • College diploma or university degree in the field of computer science, information systems, or computer engineering and/or 5 years equivalent work experience.

  • Field specific certifications preferred

Personal Attributes

  • Demonstrates leadership and professionalism both internally and externally

  • Strong written and oral communication skills

  • Strong interpersonal skills

  • Strong documentation skills

  • Strong negotiating skills

  • Ability to present ideas in business-friendly and user-friendly language.

  • Exceptionally self-motivated and directed

  • Keen attention to detail

  • Superior analytical, evaluative, critical thinking and problem-solving abilities

  • Exceptional customer service orientation

  • Ability to motivate in a team-oriented, collaborative environment

  • Demonstrate and evangelize core IT principles

  • Committed to fostering a diverse and inclusive environment

  • Collaborate across teams to help make effective decisions

  • Foster environment where teammates have an equal opportunity to contribute ideas and approaches

  • Comfortable giving and receiving feedback on a regular basis

  • Consistently demonstrates a positive and upbeat attitude, friendly and approachable

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