QA Manager, Amazon Games

DESCRIPTION

Amazon Games is seeking a seasoned Quality Assurance Manager to partner with our Orange County studio in California to bring immersive and engaging gaming experiences to Amazon's customers everywhere. You will own end-to-end software quality for a AAA franchise; optimize QA processes to reduce risk and improve efficiency in product development, deployment and sustainment; partner with peers to make quality practices a core part of every discipline; hire and develop great talent; and advance team capabilities in test automation, tooling and innovative QA methodologies.

Amazon is all in on games. We believe games will become the number one form of entertainment on Earth and be defined by their ability to deeply engage communities of fans inside and outside of the playing experience. We believe the evolution that began with arcade communities a quarter at a time and grew to the live streams and eSports of today, will continue to a future in which fans are creators, players are celebrities, and games are a global cultural touchstone that cuts across age, gender and nationality. Games have the power to connect communities at a massive scale. This role will empower game studios to confidently and continually release high-quality products that delight customers worldwide.

The Role

The selected candidate will report into the Amazon Games QA organization, but be embedded within the Orange County, California studio. This candidate will be responsible for leading the QA effort for current and future product development within that studio, as well as contribute to initiatives that span the QA organization.

Key job responsibilities

Focus and Deliverables

Within the first year, we expect this impactful leader to:

• Collaborate closely with product teams and partners teams to understand a product vision and customer segment and develop appropriate test strategies

• Provide strategic direction, effective delegation and mentorship to QA engineers, Software Development engineers and Business Intelligence engineers

• Directly lead the testing of an existing and/or new game franchise, bringing together QA staffing from new hiring and from other existing QA projects

• Establish and streamline an improved QA pipeline to support new and expanding game development challenges within the Orange County studio

• Grow both Orange County and international QA teams to efficiently and confidently release higher-quality products for our customers

• Evaluate and communicate the launch readiness of game milestones and upcoming releases to key stakeholders and executive leaders

About the team

Inclusive Culture, Work/Life Balance, & Career Growth

We embrace our differences and are committed to furthering our culture of inclusion. We offer ten employee-led affinity groups with 190 global chapters, innovative benefits, and annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Our team also puts a high value on work-life balance and offers flexible working hours. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Additionally, our team is dedicated to supporting you with mentorship and pathways for ongoing development. We have a broad mix of experience levels and tenures, and are building an environment that celebrates knowledge sharing and promotes career choice.

We are open to hiring candidates to work out of one of the following locations:

Irvine, CA, USA

BASIC QUALIFICATIONS

• Bachelor's degree in computer science, engineering, mathematics or equivalent

• 3+ years of Games Industry (supporting title Development, Release, or Live Ops) experience

• 3+ years of quality assurance teams management experience

• 5+ years of quality assurance engineering experience

• Experience identifying and reviewing test plans, test cases and testing results with a strong QA background

• Experience preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals

• Experience managing manual testers

• Experience managing automation testers

• Experience testing web technologies and back-end services

PREFERRED QUALIFICATIONS

• Passion for and knowledge of video games and digital entertainment

• Strong people management skills, with proven ability to hire and grow talented tools developers, data analysts and test engineers

• Experience working with development and business teams to understand product requirements, communicate challenges and provide solutions

• Experience driving technological and process innovation - modernizing the craft of Games Quality Assurance is a core goal of our organization

• Proven success communicating cross-functionally and with management on difficult topics, and steadfastly advocating for customers

• Experience with "games as a service" (GaaS) or "live games" (e.g. ensuring highly-reliable online features, supporting ongoing updates)

• Experience with Development Operations, and contributing to infrastructure and tools design, continuous integration and risk mitigation strategies

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $132,000/year in our lowest geographic market up to $228,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.