QA Engineer - Patient Experience

Oshi Health is revolutionizing GI care with a digital clinic model that provides easy, convenient access to an integrated and multidisciplinary care team that takes a holistic approach to diagnosing, managing and treating digestive health conditions. Oshi Health has been recognized by Modern Healthcare and Builtin as the recipient of Best Place to Work awards. This recognition highlights our dedication to creating a workplace environment that prioritizes our team, fosters inclusivity, and is committed to our mission.

We take time to get to know each patient, develop a personalized, whole-person care plan that includes identification of symptom triggers and prescription of evidence-based interventions, including medications, dietary changes, and mental health support. Our care is delivered virtually through our app, via secure messaging and telehealth visits. When in-person diagnostics or procedures are needed, we take a concierge approach and coordinate access, care and follow up with local providers. For more information, visit us at: www.oshihealth.com

"Oshi Health will never contact job candidates via text message or any other messaging platform including WhatsApp, Signal, and Telegram. All official correspondence will occur through email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to careers@oshihealth.com, and we'll confirm whether you're engaging with one of our Oshi teammates!"

QA Engineer - Patient Experience

Are you a highly-motivated QA Engineer looking to make a bigger impact at an organization that changes lives?

Do you thrive in a rapidly evolving, fast-paced environment requiring creativity, resourcefulness, high energy and an ability to adapt quickly?

Are you passionate about healthcare and looking to create a revolutionary new approach to digestive healthcare with a radically better patient experience?

If so, you could be a perfect fit for our team of professionals who share a mission to eliminate the impact of digestive health conditions through redesigned GI care that patients love

The Role

We are seeking a Quality Assurance Engineer with a passion for revolutionizing healthcare. As part of our Patient Experience Squad, you will focus on enhancing every aspect of the patient's journey with Oshi Health, from onboarding to diagnosis and whole-person therapy. At Oshi, delivering quality is everyone's responsibility. You will collaborate with engineers and designers to review designs, features and acceptance criteria. You'll build expertise in our entire patient journey and ensure our releases are fully regression tested before going live, providing the best care experience for our patients.

What you'll do:

• Partner with product, engineering, and design teams to refine stories and ensure acceptance criteria are well-defined.

• Conduct daily evaluations of the QA swim-lane within JIRA for new feature work and pair with engineers to execute test cycles.

• Design, develop, and document test plans and cases for established business requirements.

• Execute test cases for new features through standard functionality and edge case checks, as well as full regression cycles for existing work to prepare for upcoming releases.

• Manage initial release completion, acting as the first quality gate by passing tickets if all testing passes or sending tickets back to developers for rework upon discovering bugs.

• Collaborate with QA Engineers on other squads to build a comprehensive understanding of the Oshi platform.

• Write automation testing where appropriate, improving regression testing efficiency.

Who you are:

• An experienced manual tester with over 5 years in testing roles at startups.

• Skilled in coding languages such as Java, JavaScript, or equivalents.

• Experience testing mobile and web applications, (Salesforce a plus)

• Knowledgeable in agile development best practices and experienced with bug tracking software (we use JIRA + Zephyr).

• Analytically driven and results-oriented, constantly working to improve your craft.

• Detail-oriented in testing execution and meticulous in documentation.

• A creative and empathetic thinker who can anticipate patient actions and needs.

• A team player with excellent communication skills, providing clear insights and engaging in conversations.

• Experience in healthcare is preferred.

We make healthcare more equitable and accessible:

• Mission-driven organization focused on innovative digestive care

• Thrive on diversity with monthly DEIB discussions, activities, and more

• Virtual-first culture: Work from home anywhere in the US

• Live our core values: Own the outcome, Do the right thing, Be direct and open, Learn and improve, Team, Thrive on diversity

We take care of our people:

• Competitive compensation and meaningful equity

• Employer-sponsored medical, dental and vision plans

• Access to a "Life Concierge" through Overalls, because we know life happens

• Tailored professional development opportunities to learn and grow

We rest, recharge and re-energize:

• Unlimited paid time off - take what you need, when you need it

• 13 paid company holidays to power down

• Team events, such as virtual cooking classes, games, and more

• Recognition of professional and personal accomplishments

Oshi Health's Core Values:

1.Own the Outcome

2.Do the Right Thing

3.Be Direct & Open

4.Learn & Improve

5.TEAM - Together Everyone Achieves More

6.Thrive on Diversity

Oshi Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation Range

$115,000-$135,000 USD

Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements.

Oshi Health is an equal opportunity employer that is committed to creating a diverse work environment. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions.

Oshi Health's policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited. There is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law.

This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement.

For more information, visit us at www.oshihealth.com