QA Automation Engineer

At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you.

Location: Sandy, UT or Atlanta, GA (hybrid)

Who we're looking for:

The QA/Automation Engineer is responsible for designing and developing automated software tests (unit, integration, end-to-end) under the guidance of a Lead QA Engineer. She/he partners with software engineers to identify the most effective approach for testing. She/he validates customer defects and facilitates interaction between software engineers and customer support agents during the defect resolution process.

Requirements:

• Bachelor's degree in Computer Science or Engineering or equivalent work experience

• Some experience with Javascript

• Some experience test strategy & design, test automation, and test execution analysis

• Passion for learning new skills and troubleshooting problems

• Comfortable working in an agile/scrum environment

• Comfortable working with remote team members

• Good English communication skills

Skills we apply:

• Test web applications, REST web services, and backend code

• Own the architecture and implementation of automation test frameworks across our product

• Provide input during the architectural design process with regards to testability

• Work with product teams to gather and verify requirements for test scenarios that match customer use cases

• Work with customer-facing teams providing support to reproducing issues and gathering as much detail as possible to hand off to the appropriate engineering teams

• Determine best practices and tools for the QA team to use

• Be an active participant in iterating and improving engineering processes

Technologies we use:

• PlayWright

• Selenium

• AVAjs

• Jenkins

About the team:

We are a collaborative team of engineers with a culture of continuous learning and development. We are well established in the market but still enjoy a high-energy startup-style environment. Software engineers work closely with QA and DevOps teams on projects. We are passionate about our work and everyone on the team is hands-on regardless of their role. We focus heavily on unit and integration testing. Our QA testing is automated, helping us maintain high quality in our software and catch defects early in the development cycle. We work in two week sprints utilizing continuous integration and weekly deployments. We use serverless solutions on AWS when possible. We focus on high availability for our services, minimizing downtime, and service interruptions. We're constantly optimizing our performance and resource consumption.

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.