QA And Sub-Contractor Coordinator

Company Overview

Community Solutions Inc. (CSI) is a nonprofit organization that promotes the responsible citizenship, accountability, and well-being of individuals and families involved, or at risk of involvement, in the child welfare, juvenile justice, or criminal justice system. Since CSIs founding in 1962, it has been a pioneer in the community-based service. We have been delivering supervision, treatment, and comprehensive individualized services to help clients interact more effectively in their communities and become productive citizens. Using this plan we built the first ever halfway house in New England which has now been replicated and grown to almost 50 programs in 9 states. For over 50 years, CSI has been building upon its successful foundations and has been expanding its services to serve thousands of adults, youth, and families each year.

CSI understands clients and staff have been impacted by trauma. CSI is becoming a trauma-informed organization by hiring individuals with existing experience in trauma-informed practices as well as supporting ongoing staff development with trauma-informed practices. This will include learning to recognize symptoms of trauma and how to respond, through training starting at orientation and throughout their career at CSI. CSI is committed to systematically evaluating the integration of the trauma-informed values of safety, trustworthiness, choice, collaboration, and empowerment at all levels of the organization's policies, procedures, and structures to guard against the possibility of re-traumatization. To learn more about Community Solutions, visit our website at: www.csi-online.org.

Program Overview

We are seeking a passionate and detail-oriented individual to join our team as a Quality Assurance and Sub-Contractor Coordinator. MAP is an innovative program dedicated to engaging the community and providing rehabilitative programming for justice-involved individuals. We focus on promoting long-term, self-sustaining skills through vocational training and personal development services. This unique model hosts a variety of sub-contractors at one site to reduce barriers for clients.

Hourly Rate: $32.00/hr.

Schedule: Mon-Thurs 10AM-6PM & Fri 9AM-5PM

Position Overview

• Oversee the implementation of subcontractor services at the MAP site.

• Provide support and collaboration for subcontractors to ensure their success.

• Ensure program case management staff meet quality assurance standards.

• Collaborate with project managers, sub- contractors, and internal teams to guarantee that projects are completed with fidelity, on time, within budget, and to the required quality standards

• Participate in the selection of sub-contractors based on their qualifications, experience, and ability to meet project requirements

• Conduct ongoing assessments and evaluations of sub-contractors' performance, including quality of work, adherence to deadlines, and compliance with contracts

• Monitor internal program operation for compliance with Agency policy and procedure, applicable Standards and relevant contractual policy. Develop relevant measures to address any deficiencies identified

• Monitor and inspect sub-contractors' work to ensure it complies with project specifications, industry standards, and regulatory requirements

• Maintain comprehensive records of quality assessments, inspections, and any non-conformities

• Foster open and effective communication between sub-contractors, project teams, and other relevant stakeholders

• Assist the Program Director in management of all quality assurance for program services and operations as well as sub-contractors.

Qualifications:

• A Bachelor's Degree and three years' experience in the social service or criminal justice field. Education may be substituted with relevant experience on a one year for one year basis

• Experience with Reentry Programming, Motivational Interviewing, and Evidence-Based Practices preferred.

• Proven experience in quality assurance, project management, or a related role

• Exemplify core values of Compassion, Connection, Service, and Integrity.

• Strong attention to detail and organizational skills.

• Excellent communication and collaboration abilities

Benefits:

• Two (2) weeks' vacation accrued within the first year, bumped to three (3) weeks accrual after 1 year of service.

• Sick time (7 days accrual basis), floating holiday time (4 days/year).

• Medical and Dental plans.

• Voluntary plan options for: Vision, FSA, voluntary STD, Accident, Hospital, Life insurance and AD&D.

• 401(k) Retirement savings plan with automatic enrollment and a company match of 100% up to 4% of your contribution.

• Tuition reimbursement after 1 year service.

• Ongoing training.

CSI is an Equal Opportunity Employer - M/F/Disability/Vet. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.