Q & T Specialist -Child Support Services

Q & T Specialist

Child Support Services

Please apply by: 7/7/24

Hiring Range: $24.09 - $31.62 / hour

This is a non-exempt (hourly) position.

Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.

"Follow Your Calling, Find Your Career"

Position Summary

Plans, develops, and conducts various training and quality assurance programs for an assigned area. This position, under direct supervision, is responsible for conducting quality control reviews and providing technical assistance and educating staff on interpretation and application of quality of care standards; and identifying training needs, developing training plans, establishing training schedules and coordinating logistical aspects of training; providing and coordinating the provision of training; and preparing correspondence, reports, and records regarding training and development programs.

Essential Functions

Perform root-cause analyses and assessments at the organizational, team, and individual levels.

Test services, analyze results, and make recommendations for improvements.

Ensure service meet specifications and understand and ensures regulatory compliance.

Develop and implement processes and procedures meant to improve quality throughout an assigned area.

Perform reviews of finished or in-process procedures, analyze data, and identify trends in defects.

Investigate quality failures and recommend changes to internal procedures to prevent future quality issues.

Assess and report on the impact of process changes on quality.

Develop assessment tools and data collection methods in order to identify service delivery/compliance problems, and participating in the alteration of systems as necessary.

Identify skill or knowledge gaps within assigned area and develops training content in response to identified training needs.

Select training tools or training delivery mechanisms, based on the material being taught and the audience being targeted.

Develop, conduct, and evaluate training sessions and programs.

Monitor, evaluate, or record training activities or program effectiveness.

Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.

Schedule classes based on availability of classrooms, equipment, or instructors.

Attend meetings or seminars to obtain information for use in training programs or to inform management of training program status.

Minimum Qualifications

Experience:

Minimum of two years of quality control or training experience.

Education:

Bachelor's degree in a related field.

Combination of relevant education and relevant experience accepted?: Yes

Licenses and Certifications

Requires a valid North Carolina or South Carolina Driver's License

Requires County Driving Privileges

Preferred Qualifications

Two years of child support experience, strongly preferred

Knowledge, Skills and Abilities

Knowledge of

Modern office practices

Training technical information

Expertise in one or more of the following programs: Adult Medicaid, Family and Childrens' Medicaid, Food & Nutrition Services, Work First Family Assistance

Working knowledge of quality assurance program practices; planning and development of assessment tools and techniques to include use of software and reporting mediums

Principles, practices, methods and theories of training and employee programs

Adult learning theories and of training and development principles, practices and methods

E-learning and other technological solutions and the ability to effectively use these platforms to develop and deliver training

Skills

Develop recommendations to solve problems in different program service areas by assisting in planning goals and developing deficiency resolutions

Provide technical assistance, consultation to staff

Exercise judgment and discretion in interpreting and applying quality standards, policies and procedures

Communicate effectively with professional and administrative personnel

Maintain effective working relationships with various staff

Assess problems and coordinate resolutions with various parties

Abilities

Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units or organizations to help achieve business goals

Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships

Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided

Developing Others: Planning and supporting the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively

Driving for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement

Formal Presentations: Presenting ideas effectively to individuals or groups; delivering presentations suited to the characteristics and needs of the audience

Computer Skills

Proficient in various computer applications including Microsoft Office Suite

Compensation and Benefits

In addition to a competitive salary, Mecklenburg County offers a generous benefits package which greatly increases your total compensation. Benefits include medical, dental, vision, life, short term disability, long term disability, accident, cancer, critical illness, medical bridge, and pet insurance; dependent care, healthcare, and commuter flexible spending accounts; health savings account; paid holiday, vacation, and sick days; near-site clinics for preventive care and illnesses; an employee discount program which provides discounts for retail, dining, shopping, travel, tickets and more; an employee assistance program including financial and legal counseling; access to Mecklenburg County fitness and aquatic facilities; paid family leave; tuition reimbursement; a 5% employer match on retirement savings plan contributions and a defined benefit plan for retirement.

Work Environment

Works in an office setting with moderate noise

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request.

Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.