Pwc Technology - Salesforce Functional Analyst

Pwc Richmond , VA 23234

Posted 2 weeks ago

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our Business Analysis - Practice Support team oversees Information Technology project lifecycles to help align our Information Technology solutions with our business needs by identifying and addressing gaps. As a part of the team, you'll help optimise opportunity cost, document the right requirements to create solutions that meet user needs, improve efficiency by reducing rework, and shortening project timelines.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.

  • Deal effectively with ambiguous and unstructured problems and situations.

  • Initiate open and candid coaching conversations at all levels.

  • Move easily between big picture thinking and managing relevant detail.

  • Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.

  • Contribute technical knowledge in area of specialism.

  • Contribute to an environment where people and technology thrive together to accomplish more than they could apart.

  • Navigate the complexities of cross-border and/or diverse teams and engagements.

  • Initiate and lead open conversations with teams, clients and stakeholders to build trust.

  • Uphold the firm's code of ethics and business conduct.

Business Analysts apply analytical skills working with business and product owners to develop requirements and user stories stemming from product roadmaps. Analysts add value to the delivery team by working with the business and product owner to create clarity around business objectives through the development of and refinement of user stories. Our Business Analysts solve business problems working with delivery teams using Agile and scrum methodologies.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:

High School Diploma

Minimum Years of Experience:

6 year(s) of progressive roles managing IT system/software development and project management processes

Preferred Qualifications:

Degree Preferred:

Bachelor Degree

Preferred Fields of Study:

Information Technology, Computer Systems Analysis, Management Information Systems

Certification(s) Preferred:

IIBA

Preferred Knowledge/Skills:

Demonstrates extensive knowledge of, and/or proven record of success in, roles as a Business Analyst working on software development projects, preferably for a global network of professional services firms, including the following areas:

  • Understanding of requirements from the business or stakeholder's perspective and translating the requirements into the appropriate deliverables in an Agile/Scrum delivery model;

  • Understanding of the SDLC activities expected to deliver custom developed and packaged applications and Agile Requirements Methods; and,

  • Understanding of all phases of applications systems analysis and the SDLC development methodology and Business Process Modeling.

Demonstrates extensive ability, and/or proven record of success, in roles considering the business implications of applying technology to the current business environment and preparing requirements from which applications can be developed including in the following areas:

  • Analyzing business and user needs, establishing clear business value objectives, documenting requirements, and revising existing system logic or business process difficulties to select, build or modify large, complex or mission critical information systems to achieve business value;

  • Performing Senior Business Analyst responsibilities working on large and complex software development, infrastructure, SaaS and/or Cloud solutions;

  • Applying analytical skills to evaluate and document accurate business requirements and present these requirements in a manner that is concise, measurable and flexible enough to meet project and stakeholder needs;

  • Managing the quality and acceptance of vendor analysis and testing of SOW deliverables in a project setting;

  • Developing and guiding the documentation of requirements and test cases so that the requirements and test cases are unambiguous, aligned, consistent and not in contradiction with each other;

  • Working collaboratively within a delivery team at all levels including stakeholder management, with considerate ability to take ownership of tasks and complete them with minimal direct supervision; and,

  • Developing deep business and application domain knowledge for an assigned business portfolio and/ or LoS to aid in critically evaluating the balance of both business needs and user requests.

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