A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our System Architecture team helps build customisable specific system solutions that enhance PwC's system capabilities to appropriately serve all client needs. As part of the team, you'll use enterprise architecture across application areas to build delivery models that map PwC capabilities to business needs outlined by clients.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
Deal effectively with ambiguous and unstructured problems and situations.
Initiate open and candid coaching conversations at all levels.
Move easily between big picture thinking and managing relevant detail.
Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
Contribute technical knowledge in area of specialism.
Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
Navigate the complexities of cross-border and/or diverse teams and engagements.
Initiate and lead open conversations with teams, clients and stakeholders to build trust.
Uphold the firm's code of ethics and business conduct.
Additional responsibilities include being a Change and Release Management processes owner, creating and governing ITSM policies, contributing to the requirements to develop automated deployment tools, continuously driving process and quality improvements through innovation and automation, and assisting with contributing factors assessments around major incidents with the respective team(s), in relation to change or release management activities.
Job Requirements and Preferences:
Minimum Degree Required:
High School Diploma
Minimum Years of Experience:
6 year(s) extensive experience using agile or DevOps methodologies, managing organizational change or continuous improvement programs, program management on cross-functional initiatives, and garnering buy-in across multiple organizational teams
Preferred Fields of Study:
Information Technology, Computer Systems Analysis, Management Information Systems
Agile & Scrum Certification, ITIL 4, DevOps
Demonstrates intimate-level abilities and/or a proven record of success managing efforts with identifying and addressing of client needs in planning and executing projects to deliver Operations and Technology solutions including the following areas:
Being a subject matter expert for Azure IaaS and PaaS services, provides hands-on technical leadership for the team and ensures that all new and existing AD/Azure technologies are successfully deployed and maintained;
Demonstrating recent experience with configuration, monitoring and troubleshooting Azure Services;
Demonstrating solid PowerShell experience writing scripts to automate repetitive tasks;
Demonstrating intermediate SQL knowledge in relation to writing scripts, stored procedures, and troubleshooting queries;
Utilizing communication, leadership and relationship management skills that enable partnering with and influencing key stakeholders;
Collaborating in an open environment with all levels from engineer to managing director;
Possessing ability to succinctly present complex subject matter, specifically translating technology problems/solutions to business stakeholders;
Fostering an inclusive environment where others' ideas can be welcomed and heard;
Coaching technical leaders in executing according to OCM (Organizational Change Management) frameworks;
Coaching technical leaders in executing according to Release Management frameworks;
Leveraging ability to elicit objections and build consensus around shared goals at scale;
Delivering immersive change and/or release events such as announcements/launches, feedback/listening, and training;
Consolidating milestones, progress, and actuals for reporting;
Utilizing agile methods (Scrum, etc.) and establishing optimal flow (Kanban, etc.);
Understanding and leveraging cloud-based implementations and upgrades;
Maintaining continuous integration and DevOps;
Understanding and in depth knowledge of IT Service Management industry leading practices (ITIL), and SDLC Methodology;
Illustrating teaming and resource management skills including formal coaching;
Exhibiting and utilizing conflict resolution and negotiation skills;
Managing a portfolio of operations teams along with managing the technical support for the business applications;
Operating with independent authority and judgement to resolve technical issues that pertain to the business applications under their area of responsibility;
Maintaining continuity of technical knowledge that is significant to the successful operation of a particular business area;
Leading teams in a rapidly changing environment including performance management, coaching for development, and resource assignment; and,
Mentoring operations or technical team members to increase business acumen including the ability to effectively communicate.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy