Pwc Tech - Director Of Service Portfolio

Pwc Pittsburgh , PA 15201

Posted 2 months ago

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Operations Support team monitors the overall quality of our service. As a part of the team, you'll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Support team to disrupt, improve and evolve ways of working when necessary.

  • Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations.

  • Identify gaps in the market and spot opportunities to create value propositions.

  • Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments.

  • Create an environment where people and technology thrive together to accomplish more than they could apart.

  • I promote and encourage others to value difference when working in diverse teams.

  • Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.

  • Influence and facilitate the creation of long-term relationships which add value to the firm.

  • Uphold the firm's code of ethics and business conduct.

Demonstrated steady progression and advancement with increased responsibilities, including organizational management responsibilities, financial acumen, operations, and compliance related to the function, team building and analytical/presentation capabilities.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:

High School Diploma

Minimum Years of Experience:

8 year(s) of progressive roles leading IT operations quality control, process improvement, and compliance.

Preferred Qualifications:

Degree Preferred:

Bachelor Degree

Preferred Fields of Study:

Information Technology, Computer Systems Analysis, Management Information Systems, Systems Engineering

Preferred Knowledge/Skills:

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in the planning and building of information technology-related application and infrastructure services across a global network of professional services firms emphasizing global technology needs in various IT technical areas including the following areas:

  • Continuous Integration and DevOps;

  • Agile Release Management;

  • Operations control quality and process improvement systems (ISO 9000, SEI CMM, Six Sigma, etc);

  • Technical security operations and information security standards example: ISO 17799 security standard);

  • Deployment of code, establishing quality of deployments, as well as release and change processes; and

  • IT Service Management industry-leading practices (ITIL);

  • Data Analytics service delivery; and

  • Interpretation and application of relevant standards to enable and monitor compliance requirements.

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in planning and building information technology-related application and infrastructure services across a global network of professional services firms, emphasizing global technology needs in various IT technical areas including the following areas:

  • Partnering with other functional areas and multiple IT disciplines to support the service mission;

  • Influencing others in a leadership capacity, proactively building strong working relationship within assigned customer organization;

  • Driving continuous improvement by conducting business performance analysis against targeted function measures;

  • Developing and driving operations strategy relative to the needs of the functional group;

  • Managing relationships across the global organization at multiple levels;

  • Managing projects and lead initiatives that span the IT functions;

  • Preparing and presenting complex written and verbal materials including those articulating technical changes;

  • Utilizing industry specific knowledge and converting to service improvement opportunities yielding quantifiable results;

  • Validating solution designs/architectures and building on compliance with mandatory standards;

  • Leading teams to generate a vision, to establish direction and motivate members; and

  • Creating an atmosphere of trust, leverage diverse views and coach staff to encourage improvement and innovation.

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in the following areas: -Benchmarking;

  • Research;

  • Statistical Analysis;

  • Mathematics;

  • Predictive Data Modeling;

  • Analyst Services;

  • Technology Platforms;

  • Database Design;

  • Data Management and Reporting Technologies;

  • System Development Life Cycle (SDLC);

  • Software Project Management Requirements;

  • Design and Testing Techniques;

  • Governance; and

  • Emerging data technologies.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoifsdirector.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

272606

Please note that, at this time, to be in-person at a PwC office, client location or PwC-sponsored events, you must be fully vaccinated against COVID-19.

#LI-Remote

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Pwc Tech - Director Of Service Portfolio

Pwc