A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our Operations Support team monitors the overall quality of our service. As a part of the team, you'll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Invite and give in the moment feedback in a constructive manner.
Share and collaborate effectively with others.
Identify and make suggestions for improvements when problems and/or opportunities arise.
Handle, manipulate and analyse data and information responsibly.
Follow risk management and compliance procedures.
Keep up-to-date with developments in area of specialism.
Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.
Build and maintain an internal and external network.
Seek opportunities to learn about how PwC works as a global network of firms.
Uphold the firm's code of ethics and business conduct.
This team has a broad knowledge of the business functions to resolve critical and strategic business technology challenges. Delivery of support will be provided through a combination of staff, contractors and vendor managed service agreements. This team is responsible for adherence to Service Level Agreements for Level 2 and 3 application support services regardless of delivery source.
Job Requirements and Preferences:
Minimum Degree Required:
High School Diploma
Minimum Years of Experience:
1 year(s) supporting IT operations quality control, process improvement, and compliance.
Preferred Fields of Study:
Demonstrates some abilities and/or a proven record of success, as an individual contributor and team member in the development of application based troubleshooting, including the following areas:
Providing application support with industry knowledge of ITIL service management principles;
Possessing technical understanding that spans multiple platforms and application level specialties of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems;
Understanding user provisioning models and approaches, related tools and directory services;
Delivering technical application support, especially industry-standard platforms based on Microsoft technologies and others;
Managing conflicting deadlines and competing priorities;
Identifying trends and escalating issues to the appropriate contacts;
Operating and administering specific services in support of the firm's enterprise architecture vision and applicable technical standards;
Working collaboratively with the service manager, other members of the managed service and implementation teams, and individuals who support enabling technologies used by the service;
Exercising due diligence when assessing operational risks and proposing technical solutions that will meet service manager expectations;
Developing and maintaining technical processes, including supporting documentation, associated with the establishment and operation of specific collaboration services;
Contributing to and maintaining administrative processes that support existing and new application services and capabilities; and,
Working virtually in complex technical environments.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.