Pwc Digital Products - Product Operations Manager

Pwc San Jose , CA 95111

Posted 2 months ago

A career in Products and Technology would provide you the opportunity to be part of an organization that is building a leading tech experience that solves big challenges for our firm and our clients. Our products and tech-driven solutions are how we move faster, cut through complexity and fuel growth. We start with the problem and solve it with experience and tech know-how. Our skilled technologists, data scientists, product managers and business strategists are passionate about using technology to accelerate change. Our external facing team is responsible for deploying reliable solutions, driving value and building relationships that result in customer loyalty and satisfaction, onboarding, product adoption, retention and growth for our clients.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.

  • Act to resolve issues which prevent the team working effectively.

  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

  • Analyse complex ideas or proposals and build a range of meaningful recommendations.

  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

  • Address sub-standard work or work that does not meet firm's/client's expectations.

  • Use data and insights to inform conclusions and support decision-making.

  • Develop a point of view on key global trends, and how they impact clients.

  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

  • Simplify complex messages, highlighting and summarising key points.

  • Uphold the firm's code of ethics and business conduct.

Custom Orgs:

Global LoS:

Advisory

Global Network:

Advisory

  • Other

Global Competency Network:

Advisory

  • Other

Go-To-Market:

Not Applicable

Sector:

Not Applicable

Programme Type:

Contract Type

  • Not Applicable

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:

Bachelor Degree


Additional Educational Requirements:

In lieu of a Bachelor Degree, 12 years of professional experience involving technology-focused process improvements, transformations, and/or system implementations.

Minimum Years of Experience:

5 year(s)

Preferred Qualifications:

Degree Preferred:

Master Degree

Preferred Fields of Study:

Analytics, Artificial Intelligence and Robotics, Business Analytics, Computer and Information Science, Computer Engineering & Accounting, Management Information Systems, Mathematics

Preferred Knowledge/Skills:

Demonstrates extensive knowledge and/or a proven record of success in the following areas:

  • Working previously as a Product Operations Manager as part of a large transformation project and/or leading a product operations / support team or organization;

  • Overseeing and being responsible for the the stability, scalability, and overall health of an application platform;

  • Understanding of how cloud based services can enhance efficiency, scalability, and cost efficiency;

  • Understanding of agile and devops philosophies as they pertain to operational support and ongoing service improvement;

  • Demonstrating experience in process and metrics definition / ITIL;

  • Defining roles and responsibilities of an Operations team by creating staffing and operating model for the Operations team, including number of staff and levels, required skill sets, transactions supported, method(s) of support, feedback mechanisms, performance metrics, training required, and a method of keeping the team up-to-date on the features and functionality in upcoming release(s);

  • Creating roadmaps for Operations team;

  • Leading team in execution of defined build out plan;

  • Proactively addressing application health and scalability, identifying potential issues, and addressing them before they arise;

  • Quickly and efficiently managing incidents, driving service restoral, identifying root cause, and implementing preventative measures;

  • Leading the team in carrying out the ongoing support;

  • Defining and managing to the budget required to carry out the defined operations (within the specified parameters);

  • Monitoring the success of team - driving enhancements based upon user feedback and performance measures;

  • Coordinating with functional team to establish all are in sync;

  • Balancing multiple and competing priorities;

  • Coordinating with the Functional team to establish that the Operations team is in sync; and,

  • Performing as a team leader to include leading teams to generate a vision, establishing direction, motivating members, creating an atmosphere of trust, leveraging diverse views, coaching staff, and encouraging improvement and innovation.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Operations Product / Program Manager 1347362

Cisco Systems, Inc.

Posted 4 days ago

VIEW JOBS 9/24/2021 12:00:00 AM 2021-12-23T00:00 Today, trends like digitization, cloud, and big data, user personalization, and empowerment of LoB are disrupting the traditional models of business and opening exciting ways for innovation. Customers are looking for outcomes, business relevance, agility & simplicity from their technology vendors. Software is core to this digital world. As the focus is on monetizing the software using the SAAS business model, SAAS transformation /operations team is an integral part of the journey What You'll Do You will be accountable for driving new Agency Business Model delivery of the program's integrated scope, schedule, and budget. Design and implement partner alignment frameworks, deliver outcome alignment plans, and identify/maintain a single source of truth. Manage cross-program dependency and coordination, program meetings, program status issue and risk mitigation, resolutionchange control board, and ELT reporting. Implementation of best practice model to ensure SaaS platform vision and strategy is fully realized and make short and long-term trade-offs across different products. You will provide strategic guidance to teams and project managers in ways that promote the company's culture. You will also oversee the progress of operations. Responsibilities: * Manage Product Life Cycle programs from start to finish * Develop Program roadmap including the program plan, strategy alignment, timeline, milestones, and budget * Maintain program metrics and risk tracking, reporting regularly to the Executive Team * Formulate, organize and monitor inter-connected projects * Coordinate cross-project activities including interlock meetings with partners * Assume responsibility for the program's people and vendors * Understanding organization's development platform and languages. * Ability to understand technical issues and participate in architectural discussions. * Steers the project to ensure delivery of business value. * Provides encouragement, recognition, and support to the team Who You'll Work With Program teams and leaders across functions (Finance, Tax, Legal, Supply Chain, Ops) for overall program management. Product Managers and leaders from Business functions to map product roadmap with program delivery. Operations leadership team on program roadmap, delivery approach, and status updates Who You Are You are an excellent leader and have experience in managing a staff of different fields to produce results in a timely manner. You are able to develop efficient strategies and tactics. The goal is to ensure that all programs deliver the desirable outcome to our organization. * Proven experience as a Program Manager or other managerial position * Thorough understanding of project/program management techniques and methods * Excellent knowledge of performance evaluation and change management principles Excellent communication and presentation skills, preference for individuals who have worked in a customer-facing capacity * Excellent interpersonal and relationship management skills * Strong self-starter who is a team player and can work independently in a dynamic environment. * Excellent knowledge of MS Office; working knowledge of program/project management software (Basecamp, MS Project, etc.) is a strong advantage * Outstanding leadership and organizational skills * Excellent communication skills * Excellent problem-solving ability * BSc/BA diploma in management or a relevant field; MSc/MA is a plus #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box! But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! Cisco Systems, Inc. San Jose CA

Pwc Digital Products - Product Operations Manager

Pwc