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PV Solutions Project Director - (R1045206)

Expired Job

Iqvia Holdings Inc Research Triangle Park , NC 27709

Posted 2 months ago

Job Description: Join us on our exciting journey! IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

DescriptionProvide strategic leadership at customer account level for large post-marketing, clinical trial or combination programs or customer accounts, to grow assigned book of business. Act as a senior level point of contact throughout program duration for local and globally scoped deliverables with single/multiple Lifecycle Safety functions. Collaborate with global management team to develop and implement strategic initiatives expand partnership, strengthen overall relationship and ensure global consistency. Responsible at program level for compliance with agreed- upon SLA's, KPI's, quality and value standards through continuous oversight and global consistency.

RESPONSIBILITIES

  • Create and manage strategic relationships and alliances with assigned customer.

  • Collaborate in the definition of customer-centric, account management strategies and provide oversight of their implementation within assigned account(s) i.e. solicitation of repeat business; identification of new business opportunities developing to RFPs; assist in contribution of customer centric, strategic focus to proposal development process; assist in transforming customer relationships to partnership level; establish mutually agreed working practices with customer for standardization implementation across projects/programs; contribute to strategic planning, assist in creative solutions and ongoing process improvements to meet anticipated future customer needs; provide customer feedback; status reports.

  • Lead work with customers through the project initiation phase to develop, implement and track key performance indicators (KPIs) and develop timelines and processes for tracking KPIs on an account/portfolio level.

  • Provide Senior Level oversight and/or act as an Account Owner for a customer alliance or large post-marketing, clinical trial or combination program, by partnering with other Lifecycle Safety functional and CSS leads to develop and implement process improvements, to ensure consistency, provide oversight of portfolio level quality and financial metrics, etc.

  • Oversee the scope of work, objectives, timelines, quality of deliverables, and other activities for assigned clients and associated programs.

  • Act as the key relationship manager and primary contact for assigned client contacts to ensure appropriate communication channels are maintained as well as recommend courses of action regarding client management issues.

  • Lead internal escalation meetings to ensure quick response to any quality concerns or customer escalations, ensuring appropriate representatives from stakeholders and operational management are involved as appropriate.

  • Accountable for leading the development of account specific strategies that align operations, sales and corporate development within IQVIA with that of the customer.

  • Review and oversee program budget(s) to meet financial and company goals (realization targets); proactively ensure adherence to change control processes.

  • Independently negotiate Master Services Agreements, Budget, Work Orders, Service Level Agreements and other contractual documentation directly with the relevant customer contact as needed.

  • Oversee and be accountable for complex, global contracts which govern functional service providership, project units, managed partnerships, and/or risk shared investments to the customer's satisfaction.

  • Leads global departmental initiatives focused on enhancing customer delivery, creating new offerings, developing new systems or tools to enhance oversight, etc.

  • Represent assigned client to internal stakeholders; provide consultation to clients on PV strategy operational delivery as needed; serve as an internal consultant to other IQVIA business partners for integrated functional

  • Lead market research and competitive analysis activities that provide information in support of the business needs analysis process and strategic account management.

  • Provide effective senior representation of Lifecycle Safety in high visibility forums e.g. joint IQVIA-Sponsor steering Committees, Joint Operations Teams, etc. representing IQVIA and Lifecycle Safety with the highest level of professionalism.

  • Work with internal stakeholders to finalize project budgets and scope of work to meet financial and company goals (realization/margin targets), proactively ensuring adherence to change control processes.

  • Participate in RFP and budget development and sales/proposal presentations, evaluate feasibility of potential solutions and impact on company operations and goals; negotiate and make decisions on behalf of the organization.

  • Perform other duties as assigned.

Job Requirements EEO Minorities/Fema REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Ability to manage ambiguity and make logical decisions under pressure while maintaining professional demeanor.

  • Working knowledge of all Lifecycle Safety Service lines (Clinical Trial and Postmarketing Case Processing, Regulatory Reporting, SARA, BRM, etc.) and other IQVIA functional service groups such as Clinical Monitoring, Data Management, etc. Can act as a LS SME and provide support/training on various LS related topics to other Customer Safety Services team members as well as other LS staff.

  • In depth knowledge of IQVIA Standard Operating Procedures (SOPs), applicable global, regional and local clinical research regulatory requirement; i.e. Good Clinical Practice (GCP) and International Conference on Harominisation (ICH) guidelines.

  • Proven staff management; coaching, mentoring and leadership skills.

  • Strong project management; strategic planning; delegation skills.

  • Proven ability to work on multiple projects and manage competing priorities.

  • Strong, independent decision-making; problem solving and judgment skills.

  • Strong verbal/written communication, presentation and report writing skills.

  • Effective and proactive communication with IQVIA executives.

  • Business acumen; financial management, negotiation and budgeting skills.

  • Strong customer focus; account and alliance management and experience in customer contracting models.

  • Proven ability to professionally network; present and lead at meetings/ teleconferences.

  • Strong relationship building and negotiating skills.

  • Ability to achieve results through communication, facilitation, negotiations in a matrix service delivery environment with shared accountabilities.

  • Demonstrate excellent collaboration and adaptability with internal/external stakeholders.

  • Familiarity with local human resources laws and guidelines and with the culture and customs of direct reports depending on locality.

  • Ability to establish and maintain effective working relationships with coworkers, managers and customers and clients.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

  • Bachelor's degree or educational equivalent in health science or other directly related field and 8 years' clinical research experience in a Contract Research Organization or Pharmaceutical company combining 8 to 10 years of Lifecycle Safety experience (Pharmacovigilance, Medical Information, Safety Aggregate Reporting and Analytics, Benefit Risk Management, etc), PMP certification, and 8 years' line management experience or equivalent combination of education, training or experience.

EEO Minorities/Females/Protected Veterans/Disabled

les/Protected Veterans/Disabled

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

Whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA.

Job ID: R1045206

Apply Now Not ready to Apply?

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Assoc PV Solutions Project Dir (R1042294)

Iqvia Holdings Inc

Posted 2 weeks ago

VIEW JOBS 11/2/2018 12:00:00 AM 2019-01-31T00:00 Job Description Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward. DescriptionPURPOSE Provide strategic leadership at customer account level for a range of large projects, in alignment with direct reports assigned projects. Act as Sponsor's and other internal stakeholder's first point of escalation throughout project duration for local and globally scoped accounts, programs or projects with single/multiple Lifecycle Safety functions. Line management responsibilities for assigned Customer Safety Services (CSS) staff aligned to work on account(s) assigned by CSS Management and mentoring responsibilities for junior line managers. RESPONSIBILITIES * Line management responsibilities for assigned CSS staff in accordance with organization's policies and applicable global and local regulations. Responsibilities include planning, assigning, and directing work; performance appraisal and professional development guidance; rewarding and addressing employee relations issues. Approve actions on human resources matters. Mentor and motivate staff to create a high performing team. * Training and up skilling direct reports, identifying gaps in training and developing ad hoc training and/or training programs to meet the needs of the CSS department. Identify needed training for direct reports and monitor records to ensure appropriate and timely documentation and training. Develop and maintain SMEs within the department and ensure knowledge is transferred to more junior staff to enhance their technical skills and professional development. * Identify process improvements, departmentally and with other departments within IQVIA, and lead and/or assign direct reports as needed to lead departmental initiatives. Also, identifies gaps or misalignment in roles and responsibilities between teams and works with other functional teams to increase alignment. * Ensure consistent, standardized, efficient processes are implemented globally and CSS related deliverables meet expected quality, financial and productivity targets. Ensure utilization targets are adhered to for direct reports. * Ensures departmental financial performance through oversight of key performance metrics (revenue, direct costs, time-sheet costs, utilization, realization, backlog phasing monitoring) and work with direct reports to address financial areas of concern. Provide oversight and guidance as appropriate on a project level to meet or improve departmental realization targets and ensure appropriate departmental backlog by working with direct reports to identify appropriate actions. * Work with Sales and Proposals to ensure rapid, tailored responses to opportunities. Drive business growth by improving customer loyalty through enhanced customer relations, service delivery excellence and excellent customer communication. * Monitor, sustain and/or improve employee engagement by working with direct reports, Sr. Management, HR and local and global employee engagement champions to drive initiatives aimed at improving targeted areas. * Work with Lifecycle Safety functional teams and other Quintiles stakeholders (such as IT and contracts) constructively in a matrix framework to achieve project and customers deliverables. Actively contribute to Global initiatives and will work in close collaboration with all Lifecycle Safety Business lines. * Ensures financial project performance through oversight of key performance metrics (revenue, direct costs, time-sheet costs, utilization and realization). * Responsible for oversight of Lifecycle Safety performance for projects/programs on assigned account(s) to include customer interface and communications; identification of quality trends, realization/profitability, service integration and technical solutions. First point of escalation for customers and internal stakeholders on any concerning project trends. * Participate in senior representation of Lifecycle Safety in high visibility forums e.g. joint IQVIA-Sponsor steering Committees, Joint Operating Committees, and cross-functional project reviews. Act as Lifecycle Safety Work-stream Lead on Partnership Accounts, as assigned. * Facilitate sales activities across other accounts and BD as needed by assigning staff to represent Lifecycle Safety and supporting preparation activities as needed and/or attend bid defenses in representation of senior oversight activities. * Review and contribute to SOP review and ensure that staff have been trained on and are following required Standard Operating Procedures (SOPs), Good Clinical Practices (GCPs), FDA and ICH guidelines and regulations, Working Instructions and project instructions. Submit document change requests in alignment with IQVIA processes to make enhancements to SOPs as needed based on best practice or identified gaps. Gather information from direct reports and other operational stakeholders to ensure new process recommendations are fully explored and vetted prior to implementation and documentation in SOPs. * Perform other duties as assigned. Job Requirements REQUIRED KNOWLEDGE, SKILLS AND ABILITIES * Ability to manage ambiguity and make logical decisions under pressure while maintaining professional demeanor. * Working knowledge of all Lifecycle Safety Service lines (Clinical Trial and Postmarketing Case Processing, Regulatory Reporting, SARA, BRM, etc.) and other IQVIA functional service groups such as Clinical Monitoring, Data Management, etc. Can act as a LS SME and provide support/training on various LS related topics to other Customer Safety Services team members as well as other LS staff. * In depth knowledge of IQVIA Standard Operating Procedures (SOPs), applicable global, regional and local clinical research regulatory requirement; i.e. Good Clinical Practice (GCP) and International Conference on Harominisation (ICH) guidelines. * Proven staff management; coaching, mentoring and leadership skills. * Strong project management; strategic planning; delegation and organisational skills. * Proven ability to work on multiple projects and manage competing priorities. * Strong, independent decision-making; problem solving and judgment skills. * Strong verbal/written communication, presentation and report writing skills. * Effective and proactive communication with IQVIA executives. * Business acumen; financial management, negotiation and budgeting skills. * Strong customer focus; account and alliance management and experience in customer contracting models. * Proven ability to professionally network; present and lead at meetings/ teleconferences. * Strong relationship building and negotiating skills. * Ability to achieve results through communication, facilitation, negotiations in a matrix service delivery environment with shared accountabilities. * Demonstrate excellent collaboration and adaptability with internal/external stakeholders. * Familiarity with local human resources laws and guidelines and with the culture and customs of direct reports depending on locality. * Ability to establish and maintain effective working relationships with coworkers, managers and customers and clients. MINIMUM REQUIRED EDUCATION AND EXPERIENCE * Bachelor's degree or educational equivalent in health science or other directly related field and 8 years' clinical research experience in a Contract Research Organization or Pharmaceutical company combining 5 years of Lifecycle Safety experience (Pharmacovigilance, Medical Information, Safety Aggregate Reporting and Analytics, Benefit Risk Management, etc), PMP certification, and 3 years' line management experience or equivalent combination of education, training or experience. PHYSICAL REQUIREMENTS * Extensive use of keyboard requiring repetitive motion of fingers. * Extensive use of telephone and face-to-face communication requiring accurate perception of speech. * Regular sitting for extended periods of time. * Requires domestic and international travel. EEO Minorities/Females/Protected Veterans/Disabled We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™. Job ID: R1042294 Apply Now Not ready to Apply? Check Out Similar Jobs * Project Jobs * Office Manager Jobs * Jobs in Raleigh, North Carolina * Project Jobs Raleigh, North Carolina Iqvia Holdings Inc Research Triangle Park NC

PV Solutions Project Director - (R1045206)

Expired Job

Iqvia Holdings Inc