Job Description: Join us on our exciting journey! IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.
DescriptionProvide strategic leadership at customer account level for large post-marketing, clinical trial or combination programs or customer accounts, to grow assigned book of business. Act as a senior level point of contact throughout program duration for local and globally scoped deliverables with single/multiple Lifecycle Safety functions. Collaborate with global management team to develop and implement strategic initiatives expand partnership, strengthen overall relationship and ensure global consistency. Responsible at program level for compliance with agreed- upon SLA's, KPI's, quality and value standards through continuous oversight and global consistency.
Create and manage strategic relationships and alliances with assigned customer.
Collaborate in the definition of customer-centric, account management strategies and provide oversight of their implementation within assigned account(s) i.e. solicitation of repeat business; identification of new business opportunities developing to RFPs; assist in contribution of customer centric, strategic focus to proposal development process; assist in transforming customer relationships to partnership level; establish mutually agreed working practices with customer for standardization implementation across projects/programs; contribute to strategic planning, assist in creative solutions and ongoing process improvements to meet anticipated future customer needs; provide customer feedback; status reports.
Lead work with customers through the project initiation phase to develop, implement and track key performance indicators (KPIs) and develop timelines and processes for tracking KPIs on an account/portfolio level.
Provide Senior Level oversight and/or act as an Account Owner for a customer alliance or large post-marketing, clinical trial or combination program, by partnering with other Lifecycle Safety functional and CSS leads to develop and implement process improvements, to ensure consistency, provide oversight of portfolio level quality and financial metrics, etc.
Oversee the scope of work, objectives, timelines, quality of deliverables, and other activities for assigned clients and associated programs.
Act as the key relationship manager and primary contact for assigned client contacts to ensure appropriate communication channels are maintained as well as recommend courses of action regarding client management issues.
Lead internal escalation meetings to ensure quick response to any quality concerns or customer escalations, ensuring appropriate representatives from stakeholders and operational management are involved as appropriate.
Accountable for leading the development of account specific strategies that align operations, sales and corporate development within IQVIA with that of the customer.
Review and oversee program budget(s) to meet financial and company goals (realization targets); proactively ensure adherence to change control processes.
Independently negotiate Master Services Agreements, Budget, Work Orders, Service Level Agreements and other contractual documentation directly with the relevant customer contact as needed.
Oversee and be accountable for complex, global contracts which govern functional service providership, project units, managed partnerships, and/or risk shared investments to the customer's satisfaction.
Leads global departmental initiatives focused on enhancing customer delivery, creating new offerings, developing new systems or tools to enhance oversight, etc.
Represent assigned client to internal stakeholders; provide consultation to clients on PV strategy operational delivery as needed; serve as an internal consultant to other IQVIA business partners for integrated functional
Lead market research and competitive analysis activities that provide information in support of the business needs analysis process and strategic account management.
Provide effective senior representation of Lifecycle Safety in high visibility forums e.g. joint IQVIA-Sponsor steering Committees, Joint Operations Teams, etc. representing IQVIA and Lifecycle Safety with the highest level of professionalism.
Work with internal stakeholders to finalize project budgets and scope of work to meet financial and company goals (realization/margin targets), proactively ensuring adherence to change control processes.
Participate in RFP and budget development and sales/proposal presentations, evaluate feasibility of potential solutions and impact on company operations and goals; negotiate and make decisions on behalf of the organization.
Perform other duties as assigned.
Job Requirements EEO Minorities/Fema REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Ability to manage ambiguity and make logical decisions under pressure while maintaining professional demeanor.
Working knowledge of all Lifecycle Safety Service lines (Clinical Trial and Postmarketing Case Processing, Regulatory Reporting, SARA, BRM, etc.) and other IQVIA functional service groups such as Clinical Monitoring, Data Management, etc. Can act as a LS SME and provide support/training on various LS related topics to other Customer Safety Services team members as well as other LS staff.
In depth knowledge of IQVIA Standard Operating Procedures (SOPs), applicable global, regional and local clinical research regulatory requirement; i.e. Good Clinical Practice (GCP) and International Conference on Harominisation (ICH) guidelines.
Proven staff management; coaching, mentoring and leadership skills.
Strong project management; strategic planning; delegation skills.
Proven ability to work on multiple projects and manage competing priorities.
Strong, independent decision-making; problem solving and judgment skills.
Strong verbal/written communication, presentation and report writing skills.
Effective and proactive communication with IQVIA executives.
Business acumen; financial management, negotiation and budgeting skills.
Strong customer focus; account and alliance management and experience in customer contracting models.
Proven ability to professionally network; present and lead at meetings/ teleconferences.
Strong relationship building and negotiating skills.
Ability to achieve results through communication, facilitation, negotiations in a matrix service delivery environment with shared accountabilities.
Demonstrate excellent collaboration and adaptability with internal/external stakeholders.
Familiarity with local human resources laws and guidelines and with the culture and customs of direct reports depending on locality.
Ability to establish and maintain effective working relationships with coworkers, managers and customers and clients.
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
EEO Minorities/Females/Protected Veterans/Disabled
We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.
Whatever your career goals, we are here to ensure you get there!
We invite you to join IQVIA.
Job ID: R1045206
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