Purchase Loan Processor

At Mr. Cooper Group, You Make the Dream Possible.

Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Join us and make the dream of home ownership possible!

This position requires successful completion of background check and credit check.

The Purchase Loan Processor is responsible for the timely and accurate processing of mortgage loan files according to established work flow, procedures, and regulations. The Purchase Processor is expected to manage a caseload of 22+ loan files at any one time, each with a minimal or moderate amount of complexity.

ESSENTIAL JOB FUNCTIONS

• Intro call to client within 24 hours of receipt of Conditional Underwriting Approval

• Proactively communicates with all parties (buyer, title/escrow, asset manager if applicable, realtor if necessary, internal staff) providing timely updates and gathering all required documentation to obtain full loan approval

• Review and verify accuracy of all documentation to ensure guidelines are met before resubmitting the loan to underwriting

• Resubmit loan to underwriting

• Prepare final loan documents and work with client, title/escrow, and funder to ensure timely release of documents and follow through funding

• Update Encompass and Cascade with loan status consistently

• Upload appraisal to Cascade and request repairs when needed

• Send out and review CD with buyer

• Ability to manage 25+ purchase files within a 40 hour work week

• Thorough working knowledge of agency and government programs and guidelines

• Develop and maintain working relationships with clients

• Set and explain proper expectations for the loan process and documentation needed to complete the loan application

• Ability to handle stress and escalations in a friendly, helpful manner

• Request customer service satisfaction surveys

• Follow up after loan closes to congratulate, thank, and provide the next steps to customer

• Respond to all customer inquiries in a timely manner

• Ensures exceptional customer service levels by maintaining a thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, and complying to Federal and State compliance policies.

• Achieves production goals as established by the company

EDUCATION / EXPERIENCE REQUIREMENTS

• Must have 1+ years of mortgage lending experience, preferably with purchase mortgage experience

• 2 or more years of customer service/sales experience is ideal, preferably a combination of face to face and phone.

• High School diploma or GED

Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V

Job Requisition ID:

022081

Job Category:

Originations

Primary Location City:

Lake Forest

Primary Location Region:

California

Primary Location Postal Code:

92630

Primary Location Country:

United States of America

Additional Posting Location(s):