Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Publications Technical Support Assistant (1206-679)

Expired Job

US Pharmacopeia Rockville , MD 20850

Posted 2 months ago

This is a non-supervisory hands-on position that provides publication support by working with batch composition systems (i.e., DITA-OT), XSLT, XML, and HTML. The position also includes modification of existing Python or related code to process XML for USP's online and print products. The position will include writing, transforming, converting, and maintaining XSL style sheets for electronic products. It also requires providing CCMS assistance or back-up duties to the Information Architect or designated position.

Roles and Responsibilities

  • Assists users in troubleshooting Oxygen installation issues; creates and modifies existing Oxygen forms and/or toolbars.

  • Provides second-level support to Publishing Support Specialists in the following areas: process content for print and electronic products using documented procedures; solves MathML and CCMS issues as required.

  • Creates and modifies XML/XSL transformation applications for content delivery.

  • Tests software as required, following USP guidelines. Versions dev/test/production software as required in USP-approved repositories such as GIT/Stash to maintain version integrity.

  • Analyzes tracks, troubleshoots and repairs application problems. Escalates issues as necessary for resolution.

  • Verifies the accuracy of completed work to ensure code integrity.

  • Creates/acquires test data as required for development manager approval, along with test builds for software as required.

  • Writes release notes as required for software releases. Writes and revises instruction documents as required

  • Responsible for Chapter Dependencies script. Works with stakeholders to gather requirements and creates/edit script as needed.

  • Keeps current with the latest technologies, takes lead in testing/piloting and implementing new/enhanced software

  • Completes assignments with accuracy and integrity according to scheduled priorities and within established procedures.

  • Assists Publications staff with hardware, software (Publications) and application related issues.

  • Performs other related duties as assigned.

Minimum Requirements

Education

  • Associates degree required.

Experience:

  • Minimum 1 year experience with HTML/XSLT and Python or related software, or a combination of experience and education.

Knowledge, Skills and Abilities (KSA's):

  • Intermediate knowledge of HTML required.

  • Introductory knowledge of XSLT required.

  • Intermediate knowledge of XML preferred.

  • Introductory knowledge of DTDs desired.

  • Introductory knowledge of Python or related programming language required.

  • Ability to troubleshoot software/hardware issues.

  • Introductory knowledge of testing software on various platforms preferred.

  • Advanced knowledge of MS Office Suite.

  • Publishing experience preferred.

  • Individual must be self-motivated and work well in teams.

  • Excellent verbal, written and interpersonal communication skills required.

  • Effective problem-solving and critical-thinking skills a must.

  • Organizational skills with strong attention to detail required.

  • Proactive, results-oriented focus towards work and product deliverables.

  • Must have proven ability to prioritize and meet tight deadlines; well-developed time management skills.

  • Ability to drive and handle all tasks with diplomacy and enthusiasm.

  • Experience in multi-tasking under stress and pertinent deadlines. Demonstrate flexibility and the ability to work extra hours if requested.

  • Ability to take a long-term, solution-oriented approach to technical issues.

Supervisory Responsibilities

None

USP offers an impressive benefits package, including:

  • Generous paid time off 13 paid holidays, 10 sick days and 15 vacation days per year to start

  • An annual 401(k) contribution, beginning after 1 year of service, of 10% of pay (base and bonus) every pay period that vests immediately

  • Comprehensive individual and family healthcare plans with affordable premiums and low annual deductibles ($250/individual or $500/family)

The U.S. Pharmacopeial Convention (USP) is a scientific nonprofit organization that sets standards for the identity, strength, quality, and purity of medicines, food ingredients, and dietary supplements manufactured, distributed and consumed worldwide. USP's drug standards are enforceable in the United States by the Food and Drug Administration, and these standards are used in more than 140 countries.

Being a part of USP means belonging to a diverse culture made up of more than 1,000 talented professionals working together at five international locations. We share our expertise in science, IT, human resources, quality assurance, communications, administrative management, and more...all to support an overall mission dedicated to making a difference by providing standards and programs that help improve the quality of medicines, dietary supplements, and foods worldwide.

USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, veteran status, sexual orientation, gender identity or any other protected class. We are committed to working with and providing reasonable accommodation to individuals with disabilities.

USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.

Job Location Rockville, Maryland, United StatesPosition TypeFull-Time/Regular


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Tech Support Specialist

Kamis Professional Staffing

Posted 2 days ago

VIEW JOBS 11/15/2018 12:00:00 AM 2019-02-13T00:00 <p>Kamis seeks a Technical Support Specialist for a full-time position with a mission-driven non-profit based in Rockville, MD. The Tech will be supporting the primary site in Rockville plus multiple other sites, all within Montgomery County. The Tech must own a reliable vehicle, have a clean driving record and have the ability to pass a thorough background check.</p><p><br></p><p>This is a junior-level position for someone with a solid IT foundation, a willingness to learn and grown and a desire to be a part of a non-profit's ongoing mission.</p><p></p><p><strong>Technical Support Specialist </strong></p><p><br>We are seeking for our client, a mission-driven non-profit organization in Rockville, MD, an IT professional who can provide technical assistance and support to agency staff with computer systems, hardware, and software issues. They will also respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.</p><p>The Technical Support specialist must be detail-oriented, thorough, and organized. He/she will be at the front line in solving technical issues, be available during crises, and support the Director of IT and the IT Team in the implementation, installation, and maintenance of IT solutions.</p><p>This position will manage and maintain equipment and software at agency’s headquarters and multiple other locations in Montgomery County. The network and resources are expected to be fully operational 24x7x365. Arrangements must be made for emergencies or troubleshooting coverages during off hours. This position may require some evenings and weekend hours in the event of outage, etc. The Technical Support Specialist must be able to work flexible hours. A valid Maryland driver’s license is required to drive from site to site. Mileage will be reimbursed.</p><p><strong>Requirements</strong></p><p>Maintenance and upgrading of computer systems (hardware, software, networks) and mobile devices</p><p>Management of software and hardware implementation projects</p><p>Must have working knowledge of and experience with LAN, WAN, and telecommunications technologies</p><p>Knowledge of or experience with Active Directory (Microsoft Windows Server 2012 and later) technology</p><p>A knowledge of electronic mail systems such as Microsoft Exchange Server 2013 or later</p><p>Support the IT Director with research, evaluations, and recommendations regarding computer systems to address needs of the agency in a cost effective manner</p><p>Ability to work with and coordinate effectively with agency staff</p><p>Must have good oral and written communication skills<br></p><p>A 2 or 4-year degree and/or technical certifications such as A+, Security+, MCSA, MCSE and/or CCNA are desired</p><p><strong>Benefits</strong></p><p>Established non-profit organization. Full-time employment with full benefits after probationary period. Position is likely to be filled as a 3 month temp-to-perm. </p> Kamis Professional Staffing Rockville MD

Publications Technical Support Assistant (1206-679)

Expired Job

US Pharmacopeia