Public Works Business Analyst*

Public Works Business Analyst*

The Town of Concord is seeking a full-time Management Analyst to join the Public Works Department. As the Management Analyst, you will coordinate, oversee, and monitor the administrative functions of the department, including customer service, budgeting, accounts payable, financial reporting and the analysis and procurement of goods and services. Good communication and interpersonal skills and proficiency with MS Office are essential for this position. Great opportunity to use your skills and develop your career in a supportive and stable work environment!

The starting salary range is $75,899 - $91,073; starting salary based on qualifications, and we offer a full benefits package, including a pension.

Applications will continue to be accepted until filled. All applications will be reviewed and the most highly qualified candidates will be invited to one or more interviews and/or other assessments. Applicants will be notified of their standing in the process as soon as a decision has been made regarding their individual application.

Appointment of the final candidate will be contingent upon the results of pre-placement conditions including criminal and credit checks, and a drug screening. Costs for these pre-placement requirements will be borne by the Town.

The Town of Concord, MA is an EEO Employer. We value diversity and welcome candidates of all backgrounds to apply.

Department:

Public Works

Salary Grade:

8

Reports To:

Business Manager

FLSA Status:

Exempt

Appointed by:

Town Manager

Date:

July 2023

GENERAL SUMMARY:

Under the general supervision of the Business Manager, coordinates, oversees and monitors the administrative functions of the Public Works Department, including budgeting, accounts payable, financial reporting and the analysis and procurement of goods and services. Maintains the efficiency and effectiveness of the Department's administrative and operational functions including budget management, utility billing and revenue collection activities, and researches, develops and implements Department policies and procedures in response to new opportunities and requirements. Responsible for maintaining and improving the efficiency and effectiveness of all areas under the direction and control of the position. Performs varied and responsible duties requiring a thorough knowledge of departmental operations and the exercise of judgment and initiative in completing tasks, particularly in situations not clearly defined by precedent or established procedures. Incumbent is called upon to handle a significant amount of details, each varying from the other in substance and content, requiring incumbent to approach workload with flexibility.

ESSENTIAL JOB FUNCTIONS:

External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

• Prepares annual Division operating budget and proformas, tracks all expenses monthly, and provides coding corrections to Town Accountant. Conducts monthly review of large customer bills. Works with the Treasurer/Collector and the Customer Service Group to support revenue collection and resolve outstanding fees.

• Maintains working knowledge of the operating budgets of all Public Works Divisions and the ability to prepare standard financial reports for these Divisions.

• Prepares and assists Department personnel with service and equipment procurement in accordance with applicable Town and State guidance and policies. Represents the Department in various purchasing consortiums.

• Identifies, designs, develops and implements new programs based on policies and procedures of the Public Works Commission.

• Analyzes the costs of particular services or operations and recommends changes in fees to Business Manager, as necessary.

• Provides assistance and guidance concerning computer software issues impacting the Division.

• Responds to general inquiries and resolves complaints including utility accounts, consulting with program managers as necessary.

• Monitors and directs response actions for unusual customer billing activities as well as exception reports for all accounts.

• Serves as a point-of-contact with the Concord Municipal Utilities (water, sewer, electric, and broadband) Customer Service Group.

• May respond to any departmental or broader municipally declared emergency which requires interdepartmental or intercommunity coordination.

• Performs special projects and related responsibilities as initiated, requested and directed, including work for all Public Works Divisions.

• Performs special projects and related responsibilities as initiated and requested.

• Performs other related duties as required, directed or as the situation dictates.

• Regular attendance and punctuality at the workplace is required.

SUPERVISORY RESPONSIBILITY:

None

EDUCATION & EXPERIENCE:

• Bachelor's degree in business administration, public administration, or related field; and five or more years of progressively responsible experience in financial management, customer service, or a related field; or any equivalent combination of education and experience.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of public policy processes and issues, general knowledge of state and local government operations, and a working knowledge of municipal finance, accounting and procurement.

• Ability to develop a financial strategy for Department operations, to develop a budget, and to manage allocated resources.

• Ability to interpret and apply the principles and practices of regulations and laws relating to the general management and operations of a municipal Public Works Department.

• Excellent interpersonal skills; ability to communicate effectively both verbally and in writing; ability to effectively deal with all members of the public, other employees, departments, officials and agencies in a courteous and tactful manner. Ability to maintain confidential information.

• Ability to work effectively under time constraints to meet deadlines.

WORKING CONDITIONS & PHYSICAL DEMANDS:

External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the physical demands (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

Normal office environment, not subject to extreme variations of temperature, noise, odors, etc. The majority of work is performed in a moderately noisy work environment, with constant interruptions. Frequently subjected to the demands of other individuals and the volume and/or rapidity with which tasks must be accomplished.

Operates computer, monitor, printer, calculator, telephone, copier, facsimile machine, and all other standard office equipment requiring eye-hand coordination and finger dexterity. Balancing, crouching, grasping, pulling, reaching, and stooping may also be required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

• Pending Personnel Board Approval