Public Space Management Technician I-Iii

It's a great time to join the City of Boulder!

Application Deadline:

April 2, 2024

Hiring Range:

23.79 - 29.07

This is a full-time hourly position.

Scheduled Weekly Hours:

40

Benefit Eligibility Group:

BMEA (20+ Hours)

Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.

Job Description Summary:

Are you interested in becoming a key member of the City of Boulders Safe and Managed Public Spaces (SAMPS) team? As a member of this team, you will participate in clean-up and beautification of the city and its open spaces. Our team partners cross-functionally with Operations/Clean-up Crew, Rangers, Downtown Ambassadors, Boulder Police, as well as data, analytics, legal, and communications workers. This position has regular direct contact with the community to include residents, visitors, and at-risk/high needs individuals.

Our team culture is one of collaboration and support. We keep communication lines open and often come up with solutions together on the job site. We are looking for a light-hearted, easy-going candidate who aligns with our team's ability to maintain a positive outlook and calm demeanor during high intensity encounters with the public. We provide all the necessary training to complete the essential job functions.

We work hard to keep the beautiful city of Boulder safe and clean for everyone. We are looking for servant leaders who are compassionate and team oriented. This position will provide opportunity for those looking to gain skills in conflict resolution, safety/risk mitigation, and community relations.

If you like the idea of having a set work schedule, great paid holiday and time-off benefits, as well as other fantastic perks that come with being a city employee, submit your application today!

Job Description Summary:

Under general supervision, implements the city's Encampment and Encroachment Abatement Protocol as it relates to public spaces in the City of Boulder. Participates as a member of the Utilities Maintenance team and the broader citywide Safe and Managed Spaces team, and works collaboratively to foster a coordinated, safe and empathetic approach to public space management.

The starting hourly pay range for these positions are commensurate with experience:

• Technician I Hiring Range $21.64 - $26.44
• Technician II Hiring Range $26.17 - $31.99
• Technician III Hiring Range $28.79 - $35.19

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists in inspection and planning of work events to maintain safe and welcoming public spaces, including data collection to generate prioritization scores.

• Assists Utilities staff, Boulder Police officers and others in providing verbal and written notification of upcoming clean-up activities to unsanctioned campsite residents and related impacted areas.

• Identifies hazards in public spaces and remediates and removes any biohazards (including human waste), debris, trash, sharps or other items present according to the city's established abatement protocols.

• Maintains situational awareness and applies professional judgement to assess and respond to safety concerns, as they arise in close coordination with law enforcement and other city departments as applicable.

• Engages with people experiencing homelessness with empathy and respect and provides information on available resources when appropriate.

• Maintains sound professional judgement and appropriate processing of interactions with community members, city leadership, appointed and elected officials and members of the press

• Maintains appropriate safety training to be prepared for situations that will be encountered in the field, including people with behavioral, mental health and addiction issues.

• Responds to questions from community and team members about public space management operations and maintenance activities.

• Assists with personal property storage and retrieval, including maintaining related records and inventory.

• Maintains positive and professional working relationships with all city departments involved in Safe and Managed Public Spaces, including Boulder Polics Department, Urban Park Rangers, Open Space and Mountain Parks Rangers, Housing and Human Services, Community Vitality, and Communications, among others.

• Maintains and updates knowledge of available support services for people experiencing homelessness, including but not limited to Boulder Shelter for the Homeless, Ready to Work, BTHERE, Coordinated Entry and others.

• Installs fencing, signage, or other public space management infrastructure.

• Maintains accurate records of work performed and materials and equipment used and enters spatial and work order data into asset management software.

• Participates in semi-annual meetings to relate experiences and to the broader policy team about the practical realities of the job.

• Takes initiative to improve processes, avoid problems and fills downtime with productive work and anticipates work task needs.

• Strives to continuously learn and improve technical skills and processes.

• Consistently works safely and identifies unsafe conditions or practices for others. Suggests process improvements to crews within acquired knowledge base.

• Problem solves and makes sound judgements, exhibits forethought by anticipating needs of crews.

• Operates a variety of heavy equipment and machinery and hand tools on City owned property, in the right-of-way, and in floodways and drainageways.

• May perform routine maintenance on equipment as needed.

• Serves on Utilities Maintenance facility committees such as safety, emergency response, design review, and distribution capital improvement replacement projects. May take the lead role on committees and projects as requested and develop appropriate reports and summaries.

• Understand support services and provide information to available services while interacting with the public.

• May be required to cross-train in other divisions and disciplines as directed by supervisor.

ADDITIONAL RESPONSIBILITIES

• Performs related duties as required by management to meet the needs of the city.

• Takes proper safety precautions to prevent accidents. Responsible for the safety of self, others, materials, and equipment.

• Uses all required safety equipment and follows all safety regulations, policies and procedures. Reports all accidents and damage to city property.

• Knows and complies with all city and department policies and city values; participates in professional trainings and development; and adheres to attendance and workplace attire policies.

REQUIRED EDUCATION AND EXPERIENCE FOR TECHNICIAN I

• High school diploma or equivalent.

• Requires completion of Hazardous Waste Operations and Emergency Response (HAZWOPER) trainings within 6 months of hire.

• Required to obtain and maintain Bloodborne Pathogen Certification within 6 months of hire.

• Required to receive AED/CPR/First Aid Training within 9 months of hire.

• Required to develop knowledge of and receive training on available support services for people experiencing homelessness, including but not limited to Boulder Shelter for the Homeless, Ready to Work, BTHERE, Coordinated Entry and others.

• Required to obtain a working knowledge of the OSHA Regulations and associated safety procedures within 9 months of hire.

REQUIRED EDUCATION AND EXPERIENCE FOR TECHNICIAN II

• High school diploma or equivalent

• Six months related experience

• Hazardous Waste Operations and Emergency Response (HAZWOPER) certified

• Bloodborne Pathogen Certification

• First Aid/CPR certified through Red Cross or equivalent accredited institution

• Forklift operators certification

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma or equivalent

• 18 months related experience

• Commercial Driver's License (CDL) Class A maintained in good standing

• Self defense, de-escalation, and mental health first aid certified and/or trained.

• Hazardous Waste Operations and Emergency Response (HAZWOPER) certified

• Bloodborne Pathogen Certification

• First Aid/CPR certified through Red Cross or equivalent accredited institution

• Forklift operator's certification

• Equipment Operator's Certification and Training Program for Backhoe and Loader

MINIMUM QUALIFICATIONS

PROFESSIONAL COMPETENCIES

Conflict management/resolution

• Anticipates potential areas of conflict and proactively works to address and deescalate. Encourages and engages in productive communication in all settings, particularly those with conflict or disagreement. Able to steer, redirect and/or reframe conversations in productive and collaborative directions. Comfortable with conflict and differences of opinion.

Customer Service

• Compassionate and empathetic. Ability to gracefully set boundaries. Is patient with people and processes and models professional maturity in dealing with all people. Is socially perceptive, modeling consideration and tact while maintaining focus on tasks at hand.

Creative Problem Solver

• Identifies issues in daily field functions and opportunities for process improvement.

Dependable

• Works effectively in a team and individually to perform work in an accurate and efficient manner and following standard procedures. Is dependable, reliable, meets deadlines, and adapts to changing priorities and evolving approaches.

Leader

• Acts with a high level of integrity, is responsible and accountable for their words and actions and understands the work group and organizational vision and can move it towards implementation.

Supportive Teammate

• Is kind, supportive, and professional in working with others. Recognizes the importance of collaboration and can build relationships with other city employees and community members. Is socially perceptive, modeling consideration and tact while maintaining focus on tasks at hand. Comfortable with managing through conflict and differences of opinion.

• Working knowledge of the OSHA Regulations and associated safety procedures.

• Ability to perform a wide range of physical and manual tasks in an outdoor environment.

• Physical ability to work in and around moving traffic and equipment; in areas of limited access; and confined spaces requiring standing, walking, bending, and kneeling to locate, inspect, and maintain public spaces.

• Ability to lift 25 pounds or more to lift and carry equipment and supplies as needed.

• Ability to use all required safety equipment.

• Ability to maintain complete and accurate records.

• Ability to maintain a high level of confidentiality and professionalism.

• Valid driver's license.

• Have and maintain acceptable background information, including criminal conviction history and motor vehicle record.

PREFERRED QUALIFICATIONS TECH I

• Experience in hazard mitigation, remediation, and restoration

• Experience interfacing/working with the public and community members, including people experiencing homelessness

• Ability to use computers and other technology

• Bilingual in Spanish

PREFERRED QUALIFICATIONS TECH II

• Associate's or Bachelor's degree in Behavioral Mental Health, Psychology, Public Administration, Project Management or related field.

• 1 year or more experience in hazard mitigation, remediation, andrestoration.

• 1 year or more experience interfacing/working with the public and community members, including people experiencing homelessness

• Proficient in using MS Excel, Beehive Asset Management, GIS, Workforce software application and other applicable technology.

• Bilingual in Spanish

PREFERRED QUALIFICATIONS TECH III

• 2 or more years experience in hazard mitigation, remediation, and restoration.

• 2 or more years experience interfacing with working with the public and community members, including people experiencing homelessness.

• Proficient in MS Excel, Beehive asset management, GIS, Workforce software application technology.

• Bilingual in Spanish.

SUPERVISION

Supervision Received: Public Space Management Supervisor

Supervision Exercised: None

WORKING CONDITIONS

Physical Demands: Requires ability to work under physical and emotional stress. May experience frequent encounters with populations experiencing homelessness and/or people with mental, behavioral health, and/or addiction issues. May experience work under stress from demanding deadlines, interactions from community members, and changing priorities and conditions. Dealings with the public may be emotionally charged, so candidate must be equipped to de-escalate situations and uphold City standards of conduct. Required to wear protective safety gear and use safety equipment to protect against potential biohazards possibly encountered during performance of maintenance activities. Remains alert to conditions, hazards and events occurring at jobsites.

Work Environment: Primarily works year-round in an outdoor environment and at times in adverse weather conditions, such as rain, wind, heat, cold, and snow. May also work in an industrial setting subject to continuous interruptions and background noises.

Machines and equipment used include but are not limited to the following: Frequent use of hand and power tools, long-handled tools compressor, safety devices, dump trucks, utility trucks, two-way radio, and computers (hand-held, lap-top, and stationary).

Last updated: October 2023

Additional Job Description:

Last updated October, 2023

The City of Boulder is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statute. For individuals with disabilities who would like to request an accommodation, please send a request to HR@bouldercolorado.gov.