Public Space Attendant

Soho House & Co. West Hollywood , CA 90069

Posted 6 months ago

Job Summary

The Publice Space Attendent position is to maintain the cleanliness and upkeep of the club. To ensure impeccable service by the collaboration with management and to set an example by using accurate technique, and outstanding guest service. Supporting management as needed.

Main Duties

  • Upholds Mystery Shopper guidelines and all Service Standards.
  • Informs and gets verbal consent of Manager for all breaks including meal breaks, rest breaks, bathroom breaks, etc.
  • Greets all guests with a smile, eye-contact, enthusiasm and friendliness.
  • Maintains a professional appearance at all times and adheres to Companys grooming standards.
  • Reports to work as scheduled, in uniform, well groomed, and ready to be in position.
  • Maintains professional relationships with all coworkers and guests.
  • Maintain a positive attitude to guest requirements Attentiveness to service, responding positively to guests needs, never making the guest do work.
  • Follows checklists and standard operating procedures.
  • Maintains a safe, clean, organized, and stocked work area.
  • Attends all mandatory trainings and meetings as required.
  • Furniture: Surfaces clean and free of dust, film, or build-up.
  • Mirrors: Clean and free of smudges.
  • Elevators are clean, functional and smooth.
  • Guest corridors are free of scuffs, nicks and marks.
  • Bathrooms: Clean, free of debris and excessive splashes.
  • Bathrooms: Fully supplied and odor free.
  • Set up family meal with signage, picture frame of the menu & plants.
  • Perform other duties as assigned by supervisor/manager.

PM PSA Duties -

  • Bathrooms- floors kept clean, soap, towels, toilet paper are all restocked
  • Clean lobby
  • Mop hallways
  • Clean 2nd floor
  • Sherriff
  • Bring up towels from P2 to restock restrooms
  • Collect towels to store for the following day in P3
  • Take used hand towels put in red bag for Pico to clean up for laundering in P3.
  • Perform other duties as assigned by supervisor/manager.

Requirements

Required Skills/Qualifications

  • Must have a good memory
  • Ability to work in a friendly relaxing demeanor with quick customer service
  • Basic verbal communication skills
  • Ability to understand and follow written and verbal instructions
  • Detail oriented
  • Flexible & open schedule
  • Be reliable and punctual
  • Participate in teamwork and assist other departments when needed
  • Ability to multitask and work in a fast paced environment

Physical Requirements

  • Must be able to seize, grasp, turn and hold objects with hands.
  • Must be able to work on your feet for at least 8 hours.
  • Fast paced movements are required to go from one part of the club to others.
  • Must be able to move, pull, carry or lift at least 40 pounds.
  • Occasionally kneel, bend, crouch and climb as required.

Benefits

CAREER DEVELOPMENT

Soho House can progress your career internationally.
LEARNING & DEVELOPMENT
An extensive range of internally and externally run courses are available for all employees.
COOKHOUSE & HOUSE TONIC
Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
TEAM EVENTS
From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
FAMILY MEAL
Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

HEALTHCARE & FINANCIAL

Medical, Dental, Vision, Supplemental insurance offering

401k with Company Match

Manager & Employee Discount Programs

PAID TIME OFF

Vacation days, Personal days, Sick days and Holiday pay

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Public Space Attendant

Soho House & Co.