Public Service Administrator

Job Posting

Important Recruitment Information for this vacancy

Job Posting closes: October 11, 2024

Required documents uploaded by: October 11, 2024

Agency Information:

The mission of the Kansas Department of Insurance is to Regulate, Educate, and Advocate.

Regulate: Regulate and review companies that sell policies in Kansas to ensure solvency and compliance with insurance and securities laws and regulations.

Educate: Consumers about all things insurance and securities by publishing brochures and rate guides to assist in the shopping process, giving presentations to groups across Kansas and serving as a non-biased source of information.

Advocate: For a strong and competitive market to give Kansans choices when shopping for products that meet their needs.

About the Position

Who can apply: Anyone

Classified/Unclassified Service: Unclassified

Full-Time/Part-Time: Full-time

Regular/Temporary: Regular

Work Schedule: Monday

• Friday

Eligible to Receive Benefits: Yes

Veterans' Preference Eligible: Yes

Search Keywords: fraud, financial exploitation, evidence, complaints

Compensation: $47,000 - $52,000 annually (Commensurate with Experience)

• Salary can vary depending upon education, experience, or qualifications.

Employment Benefits

Comprehensive medical, mental, dental, vision, and additional coverage

Sick & Vacation leave

Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave

Paid State Holidays (designated by the Governor annually)

Fitness Centers in select locations

Employee discounts with the STAR Program

Retirement and deferred compensation programs

Visit the Employee Benefits page for more information…

Position Summary & Responsibilities

Position Summary:

Job Summary

If you are passionate about protecting and serving the citizens of Kansas, we would love for you to join our team. The Kansas Department of Insurance is seeking a dedicated individual for a Public Service Administrator position in our Compliance, Enforcement and Anti-Fraud Division. This position will be responsible for reviewing incoming Securities complaints and allegations of fraud, to include suspected financial exploitation of vulnerable adults. Responsibilities include collecting evidence, statements, and background information. The incumbent will also be assisting with the development of investigative strategies.

This position will also be responsible for supporting the department's insurance fraud investigative charge. Antifraud responsibilities include case management system entries and maintenance, development of monthly case activity reports and oversite of file storage and retention.

The Team

The team members in Compliance, Enforcement and Anti-Fraud are collaborative and hardworking and have the optimal goal to protect consumers against insurance and securities fraud in the State of Kansas. The team collaborates to make the best decisions possible for the Kansas Department of Insurance and Kansas consumers.

Key Responsibilities (not all inclusive)

• Review incoming Securities complaints and allegations of fraud, to include suspected financial exploitation of a vulnerable adult; evaluates and analyzes the information to determinethe accuracy and validity of the information;

• Work with stakeholders to identify missing information, corresponds with those stakeholders and assists in developing investigative strategies;

• Makes recommendation to the director or chief agent to assign a case when it appears a case involves a violation of the Kansas Uniform Securities Act. Provides analysis of information through written reports, illustrations, and face to face interaction with special agents during investigations;

• Maintain department databases to log, monitor and track the number and types of fraud referrals and attach documents and correspondence related to the referrals;

• Generates monthly reports summarizing activity of fraud referrals;

• Maintains filing systems and monitors file retention periods.

What We Have to Offer

The Kansas Department of Insurance has a comprehensive benefits package that includes:

• No waiting period for health insurance coverage - eligible for insurance on your first day.

• Competitive Salary.

• Paid holidays, vacation leave, sick leave, and parental leave.

• Personal and professional growth opportunities by offering career development programs to further career advancement.

• Outstanding work-life balance with flexible work schedules and a chance to work up to two days a week remotely after six months of employment with the Department.

• Retention and Credential Bonus Opportunities.

• KPERS Retirement plan and deferred compensation program.

• Beautifully renovated office near Wanamaker Road with free parking and easy access to I-70.

Qualifications

Required:

Two years of experience in office, clerical and administrative support work. Education may be substituted for experience as determined relevant by the Commissioner of Insurance.

Ideal Candidate Will Have:

• Knowledge of criminal investigation techniques and procedures.

• Knowledge of common computer software including word processing, spreadsheets, database and e-mail applications.

• Superior writing and communication skills with the ability to communicate well with individuals from various backgrounds.

• Ability to work with a team and independently.

• Ability to extract data and formulate reasonable conclusions from a variety of sources.

• Ability to exercise independent judgment in determining methods of procedures used to make minor decisions.

• Ability to proofread and edit for grammar, spelling, syntax and style; compute, verify and compare figures; detect discrepancies in information or records.

Additional Requirements:

• As a condition of employment, candidates are subject to a pre-employment screening process to include name-based criminal history records check and reference/background check of past and present employers and a KBI background check.

• Verification of identity and employment eligibility to work in the U.S. is required by federal law.

• KDOI does not provide sponsorships for this position.

• Kansas Tax Clearance Certificate is required, please visit the Department of Revenue's website for more information: https://www.ksrevenue.org/taxclearance.html

Veteran's Preference Eligible

• Learn more about claiming Veteran's preference at: https://admin.ks.gov/offices/personnel-services/jobs/veterans-preference

Recruiter Contact Information

Name: Julie McLaughlin

Email: julie.mclaughlin@ks.gov

Phone: 785-291-3801

Mailing Address: 1300 SW Arrowhead Road, Topeka, KS 66604

Job Application Process

First Sign in or register as a New User.

Complete or update your contact information on the Careers> My Contact Information page.

*This information is included on all your job applications.

Upload required documents listed below for the Careers> My Job Applications page.

*This information is included on all your job applications.

Start your draft job application, upload other required documents, and Submit when it is complete.

Manage your draft and submitted applications on the Careers> My Job Applications page.

Check your email and My Job Notifications for written communications from the Recruiter.

Email - sent to the Preferred email on the My Contact Information page

Notifications - view the Careers> My Job Notifications page

Helpful Resources at jobs.ks.gov: "How to Apply for a Job

• Instructions" and "How to Search for a Job

• Instructions"

Required Documents for this Application to be Complete

Upload these on the Careers

• My Job Applications page

Transcripts

DD214 (if you are claiming Veteran's Preference)

Upload these on the Attachments step in your Job Application

• Cover letter

• Resume

• Tax Clearance Certificate

Helpful Resources at jobs.ks.gov: "How, What, & Where do I Upload Documents"

How to Claim Veterans Preference

Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.

Learn more about claiming Veteran's Preference

How to Claim Disability Hiring Preference

Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.

Learn more about claiming Disability Hiring Preference

PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785)296-7712, scanned and emailed to Gustavo.Victoriano@ks.gov, or can be mailed/delivered in person to:

ATTN: Disability Hiring Preference Coordinator

Office of Personnel Services

Landon State Office Building

900 SW Jackson, Rm 401

Topeka, KS 66612

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.