Public Safety Telecommunicator III

Supervises or leads others as directed, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and terminating or recommending termination.

Oversees or performs the answering of emergency services phones, recording of essential information and dispatching of units from appropriate agencies such as Police Department, Fire Department, or other emergency response activities; intervenes in difficult situations.

Oversees or responds to administrative phones, other communications devices, and citizen requests; decides on appropriate courses of action, dispatches assistance as required, or refers to appropriate service agency.

Provides assistance to emergency services personnel by answering questions, researching information, or performing other services.

Assists and advises less experienced Dispatchers or others; monitors and reviews work as required; may assist with or prepare duty schedules; recommends improvements to policy and procedures.

Maintains various logs, charts, and recordings to provide records of all emergency and non-emergency actions for follow-up investigative, administrative, or legal actions.

Oversees or operates/maintains emergency and non-emergency equipment such as computers, printers, playback systems, CAD, and other systems.

Maintains and oversees update of immediately available library of emergency reference material such as computer manuals, maps, repair logs, wrecker logs, policy/procedure SOPs, policy memos and other reference material.

Performs administrative tasks, such as ordering supplies, preparing reports, maintaining records, assisting or acting for supervisor.

Performs other related duties as assigned.