Public Safety Telecommunicator I

City Of Norfolk, VA Norfolk , VA 23510

Posted 3 weeks ago


Department Hiring Salary: $34,445-$36,000

The City of Norfolk's Office of Emergency Preparedness and Response is seeking a full-time Public Safety Telecommunicator I who will perform in the role as a trainee to respond to requests for police, fire, and emergency medical services via multi-line telephones, including 911 lines and computer-aided dispatch (CAD). These include emergency and non-emergency calls. Operates various telecommunications equipment to dispatch public safety units and monitor radios and telephone calls. Simultaneously attends to telephone and radio system while entering and extracting date from computer systems. Essential Functions

Essential functions include, but are not limited to:

  • Attend in-house Public Safety Telecommunicator academy, attaining the following certifications: Emergency Medical Dispatcher (EMD), Cardio-Pulmonary Resuscitation (CPR), Virginia Criminal Information Network (VCIN/NCIC), Department of Criminal Justice Services (DCJS) certification.

  • Train and certify on multi-line E911 and administrative phone lines and associated equipment.

  • Train and certify on Police and Fire/EMS dispatch channels and associated equipment.

  • Field stressful calls while entering information into computer aided dispatch system (CAD) for police/fire/ems dispatch.

  • Type minimum 30 words per minute.

  • Ability to speak clearly and effectively control a conversation with distressed callers.

  • Ability to read maps, reference books, technical manuals, medical cards, and related correspondence.

  • Work involves choices of actions within limits set by standard practices and procedures. Mature and professional judgment is required to apply the proper course of action.

  • Maintain communication with other departments which may involve decision making for public safety purposes.

  • Ability to work with various local, state, and federal law enforcement agencies.


Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

No experience required.

The preferred candidate will possess:

  • A Vocational/Technical Degree

  • Academic courses or areas of concentration in Criminal Justice and customer service in high-stress environments

  • Experience in public safety or medical profession

  • License(s) and/or Certification(s): VCIN/NCIC, CPR, EMD, DCJS

Additional Information & Requirements

  • Type a minimum of 30 WPM.

  • Ability to obtain the following certifications within six months; VCIN/NCIC, CPR, Academy, Emergency Medical Dispatch.

Work Location: EOC/ECC 3661 E. Virginia Beach Blvd., Norfolk, VA 23502

Work Schedule: Our staff work 12-hour shifts; 3 days on, 2 days off, 2 days on, 2 days off, 3 days on, 2 off, for a 2-week rotation. We average 48 hours per work week. Day shift starts at 7 a.m. and Night shift starts at 7 p.m. Day and Night shift does not rotate.

Consideration for an interview is based solely on the information provided within this application. Your responses to the supplemental questions will be reviewed and verified with the information you provide in the body of your application.

To check the status of your application, refer to your account for the latest update.

Applications must include complete work history, including periods of unemployment if applicable. Writing "See resume" with no other information is considered an incomplete application and will not be considered.

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Public Safety Telecommunicator I

City Of Norfolk, VA