Public Safety Dispatcher Recruit/Certified

The City of Sugar Land is seeking a full-time Public Safety Dispatcher Recruit/Certified within the Police Department.  

Why Should You Join Our Team?

We are a full-service municipality located approximately 20 miles southwest of downtown Houston that invests in our team and offers real opportunities for career growth. We pay our Dispatcher Recruits a competitive salary of $23.87 per hour and our Certified Dispatchers a starting salary of $24.41 per hour. We also offer great benefits and perks available on your first day of employment, including: City-subsidized health benefits; life and disability insurance; a variety of voluntary benefits; a robust pension plan with TMRS to set you up for a fulfilling retirement; flexible schedules, a down-to-earth casual environment, and a positive team-oriented culture stemming from a long-term commitment to innovation and inclusion.

Benefits At A Glance:

• City-subsidized Medical and Dental Insurance with a variety of plan options;

• City-paid Basic Life Insurance @ 1x your annual salary and Long-term Disability;

• City-paid Parental Leave for Six Weeks after adding a baby to your family;

• Voluntary Vision, Supplemental Life Coverage (for you and your family), Aflac indemnity plans such as Accident, Cancer, Hospitalization and Critical Illness, Short Term Disability and pre-paid legal benefits through Legal Shield; 

• 9 paid holidays and up to 3 floating holidays to use at your discretion; 

• A generous vacation package with accruals starting on day 1;  

• Paid sick leave; 

• A robust pension plan with TMRS includes your 7% contribution with 2:1 match by the City to set you up for a fulfilling retirement; 

• You won't contribute to Social Security, but you can further your retirement income by contributing to a Deferred Compensation (457b) plan; 

• Longevity pay for each month of service after your first 13 months of employment;

• On-site Wellness facilities and programming (mind, body spirit & financial preparedness); and

• Access to multiple mental health benefits and resources, including a robust EAP;

If we have your attention… Please. Continue. Reading!  

About the City of Sugar Land

The City of Sugar Land, a municipality with a population of 111,026, provides the highest quality of affordable services to meet the needs of its residents. Master-planned communities and welcoming neighborhoods enhance home values and create a sense of belonging. The community offers outstanding schools, libraries, parks, museums, restaurants, entertainment venues, and other resources that make Sugar Land a great place to work, live and raise a family. Sugar Land's aggressive economic development program has created a business-friendly environment, and numerous high-profile regional and international corporations have chosen Sugar Land as their corporate home. Sugar Land is also home to an award-winning regional airport and multiple civic organizations for those interested in the community and government.

We are proud to have been named one of the Top 50 places to live in the United States by The Press of Atlantic City and the Top 25 Best Places to Live for Families by Fortune Magazine. We hire people based on their potential, not just their experience. We have an informal work environment but are serious about what we do. We believe that happy, diverse and talented employees add value to the City. We do our best to hire friendly, professional people who work hard and play well with others. We also promote a healthy work-life balance and personal development.

The ideal candidate must respond to complaints and emergency situations within the City limits and extra territorial jurisdictions. The candidate must be able to learn all telecommunications operations and procedures. The purpose of this position is to assist citizens in need of both emergency and non-emergency services. Strong attention to detail and ability to work in a fast-paced environment is critical for success in the role, as are high levels of accuracy, timeliness and dependability.

As our Public Safety Dispatcher, you will:

• Assists citizens in need by gathering information using multi-line phone systems, TDD and other communications equipment, answering 911 and non-emergency phone calls for Police, Fire, EMS and others, using the CAD (Computer Aided Dispatch) system to enter and retrieve information, processing and forwarding calls as required using computer and phone systems.

• Provides Police and Fire dispatch services by maintaining radio communications, broadcasting gathered information to Police and Fire personnel based on needs of the request for service.

• Verifies, records and relays information from Police and Fire personnel in the computer system and other records.

• Operates State and Nationwide computer systems, including SETCIC, TLETS and NLETS, by maintaining and retrieving information in the database.

• Maintains records, logs and filing systems as required by departmental policy, law, or other rule or directive.

• Serves as a communication link in Emergency Management events such as natural disasters, etc.

• Receives mid-level training and/or advanced training in Telecommunications operations and procedures.

• Performs other such duties as are necessary for the efficient operation of the division and/or shift as defined by the senior dispatcher on duty, Public Safety Dispatch Shift Supervisor, or other superior officer.

• Must be available to be on call and report to duty during emergency situations and/or remain on duty for extended time periods during emergency situations; Required to work as an essential employee before, during and after an emergency or disaster, whether natural or acts of war.

• Regular on-site attendance is an essential function of this position.

• Stay abreast of, and comply with, all City and departmental policies and procedures.

• Performs other duties and responsibilities as are necessary for the efficient operation of the division and/or shift as defined by the Public Safety Dispatch Administrator, Manager or other superior officer.

Public Safety Dispatcher Recruit Requirements: High school graduate, GED or equivalent. Must be capable of being certified by the Texas Department of Public Safety in TCIC/NCIC operations within 6 months of employment or assignment. Must be capable of being certified as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement Standards and Education (TCLEOSE) within one (1) year of employment or assignment.  Must be able to work a flexible schedule, which will include working all shifts, weekends, and holidays.  Must pass a City-Administered typing test with a minimum typing speed of 45 words per minute.  

Certified Public Safety Dispatcher Requirements:  High school graduate, GED or equivalent. One year of experience as a Public Safety Dispatcher in a high volume call center.  Must be certified by the Texas Department of Public Safety in TCIC/NCIC operations. Must be certified as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement Standards and Education (TCLEOSE).  

Our success is achieved by the courage to do things differently and accept that failure will occur on the path to innovation.

The City of Sugar Land is an equal opportunity employer.