City Of Santa Clara, CA Santa Clara , CA 95051
Posted 2 weeks ago
Description
This recruitment is open on a continuous basis and selections may be made at any time within the process. It is recommended to apply immediately. The review of applications received will occur at the end of each month.
To receive consideration for the screening process, candidates must meet the below minimum qualifications:
AND
OR
OR
ACCEPTABLE SUBSTITUTION: Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience. Please upload a copy of your certificate.
The Department
The men and women of the Santa Clara Police Department take tremendous pride in providing the community with outstanding service through the "Santa Clara Way" of service. In partnership with the citizens, the team provides law enforcement services with professional and dedicated staff. The team will always identify and resolve problems utilizing all available resources and perform services professionally and with a high level of integrity. To learn more visit our website.
The Position
As a Public Safety Dispatcher II, this non-sworn classification dispatches public safety, fire, and emergency medical services out into the community. The successful incumbent will be responsible for receiving incoming calls for police, fire, or medical assistance and dispatch necessary units. This classification is distinguished from the Public Safety Dispatcher I by a broader range of responsibility due to a higher level of experience and training.
DISTINGUISHING CHARACTERISTICS
This is the journey-level classification in the non-sworn flexibility staffed Public Safety Dispatcher I/II series. Incumbents are expected to work independently and exercise judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the class of Public Safety Dispatcher I in that the latter is the entry level class where incumbents are trained on full range of dispatch functions under immediate supervision. This class is distinguished from the Senior Public Safety Dispatcher in that the latter has full responsibility for supervising a shift of Public Safety Dispatchers I/II.
Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview will be required prior to appointment.
THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW.
Lateral Public Safety Dispatcher Hiring Incentive Program
$7,500 recruitment incentive
Typical Duties
Each position in this classification may not include all the duties listed below, nor do the examples cover all the duties that may be performed.
Operates base radio console equipment, transmitting and receiving routine and emergency messages
Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines
Dispatches appropriate emergency vehicles, equipment and personnel in response to those requests, in accordance with established policies and procedures
Coordinates emergency operations between various departmental personnel and equipment
Operates data terminals for information pertaining to daily public safety operations, and general emergency services
Maintains written logs, files, and computer information in the prescribed manner
Updates computer files and performs other clerical functions and tasks as directed
Performs other related duties as assigned
Minimum Qualifications
EDUCATION AND EXPERIENCE
Graduation from high school or possession of a GED; and
The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or
Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or
Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara.
ACCEPTABLE SUBSTITUTIONS
DESIRABLE QUALIFICATIONS
LICENSES/CERTIFICATES
OTHER REQUIREMENTS
Must be able to perform all the essential functions of the job assignment. All candidates will be required to pass a City background investigation, which will include fingerprinting and may include polygraph and/or psychological testing.
PERMANENT CITY EMPLOYEES PREFERENCE POINTS
Current permanent employee candidates who receive a passing score on the examination will have an additional five (5) points added to his/her final score.
Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application.
Knowledge, Skills, and Abilities
Knowledge of:
General public safety radio and telephone communications systems
Police and fire emergency procedures
Primary roads, streets, highways, major buildings, and public facilities within the City's boundaries
Skill in:
Ability to:
Read, write, spell, and speak in clear, concise English
Learn correct telephone answering techniques, policies and procedures
Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines
Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety
Follow verbal and written instructions
Communicate clearly and distinctly using radio and telephone equipment
Maintain composure and work accurately in emergency situations
Work in a team-based environment and achieve common goals
Establish and maintain tactful, courteous, and effective working relationships with those contacted during the course of work, including the general public
Work in a confined area, wearing a headset which restricts physical movement about the work area
Accurately enter information into the CAD system while simultaneously receiving information by phone or radio
Retrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversations
Work in a highly structured environment where all communications are recorded or documented and reviewed as public record
Handle multiple priorities and organize workload
Extract information or data from other computer systems
View multiple video display terminals for extended periods of time in low variable light conditions
Distinguish and interpret the meaning of colors on video display terminals
Distinguish and comprehend simultaneous communications from several sources
Work continuously or uninterrupted as required, standing or sitting for extended periods of time
Perform with a high standard of customer service, professional conduct, and civic responsibility
Use emergency medical questioning techniques and provide medical instructions via telephone when required
Type at a net rate of 35 wpm on a computer keyboard
Additional Information:
You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write "see resume or personnel file."). To receive consideration for the screening process, candidates must submit a complete City Application and meet the below minimum qualifications:
Graduation from high school or possession of a GED; and
The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or
Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or
Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara.
ACCEPTABLE SUBSTITUTION: Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience. Please upload a copy of your certificate.
Incomplete applications will not be accepted. Application packets may be submitted online through the "Apply Now" feature on the job announcement at www.santaclaraca.gov. This position is continuous: Applications will be reviewed at the end of each month for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed.
City Of Santa Clara, CA