Public Safety Dispatcher

Overview

At Emory Healthcare, we integrate science and caring to change the face of health care. Our team members are courageous individuals who are willing to challenge the status quo and help find solutions to complex problems. We're empowered to influence change for, and with, our patients, their families, the community and each other.

As one of the leading academic medical systems, we're eager to share what we learn with hospitals around the country, and the world. We've got the backing, knowledge, experience and permission to lead the way in developing new and better approaches to preventing and treating disease, and our patients get treatments years before anyone else.

We're defining a new standard of care for humankind. Are YOU ready to join us?

Description

OB DESCRIPTION:

• The Public Safety Dispatcher displays analytical and organizational skills necessary to receive, evaluate, and dispatch emergency and non-emergency calls for assistance.

• Utilizes effective communication through verbal and typing skills to maintain efficient operations and respond to police and security situations.

• Exhibits technological competency to utilize complex telecommunications, alarms, and computer systems.

• Answer, evaluate, prioritize, and dispatch emergency and non-emergency calls for assistance to Police and Public Safety Officers.

• Monitor and process calls from large number of incoming telephone lines, intercom lines, emergency call boxes and alarms.

• Monitor complex system of alarms, computerized access control, and CCTV.

• Must remain calm and focused during life and death incidents to ensure Police, Security, and Medical response is appropriate and complete.

• May perform Public Safety Officer duties when assigned. Performs other related duties as required.

MINIMUM REQUIREMENTS:

• A high school diploma or equivalent preferred.

• Additional training beyond high school preferred.

• Two (2) years of customer service/telecommunications, military, law enforcement or security experience required.

• APCO, IAHSS or related certification desired.

Public Safety Dispatcher, Salary: $15.55- $23.33/hour, The grade and salary of the position are based on specific criteria met within the qualifications of relevant experience, skills, performance and internal equity. This position is eligible for shift differentials.

Additional Details

PHYSICAL REQUIREMENTS: 1-10 lbs 0-33% of the work day (occasionally), negligible 34-66% of the workday (frequently), negligible 67-100% of the workday (constantly). Lifting 10 lbs max, carrying of small articles such as dockets, ledgers, files, small tools, occasional standing & walking, frequent sitting, close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste. chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting patient care/handling injuries, radiation, shift work, travel may be required, use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.