City Of Santa Monica Santa Monica , CA 90401
Job Summary Plans, manages and supervises all communication and automation functions of a joint public safety communications center.
Oversees the day to day operations of the center including calls for service, radio and computer aided dispatch of both police and fire units, and computerized communication and record management systems.
This position is eligible for a signing bonus of up to 10% of base salary.
The classification specification is pending Personnel Board Approval.
Major Duties Plans, directs and manages Public Safety Communications Center activities and personnel; reviews work through subordinate supervisors.
Ensures the flow of and quality of work.
Supervises, trains and evaluates subordinate staff; selects, assigns and schedules staff, including subordinate supervisors; administers appropriate disciplinary processes in accordance with policies and procedures.
Serves as a member of the division's management team in problem solving, decision making and strategic planning for the future.
Provides subject matter expertise on strategic emergency communications in large emergency incidents and special events.
Oversees the implementation of goals, objectives, strategies and performance measures; compiles and analyzes data related to performance measures; coordinates and implements policies and procedures; provides technical expertise for difficult dispatch problems.
Maintains updated knowledge of automation and communication systems and developments of local, state and federal computerized management information systems.
Advises Department management on matters concerning Fire/Police communications and automation systems.
Interprets applicable federal, state and local laws and regulations; monitors and reviews activities to ensure efficient and effective utilization of resources while conforming to requirements; ensures the appropriate confidentiality of communications related records.
Inspects personnel and equipment and coordinates special investigations on departmental problems.
Prepares and maintains correspondence, logs and files, as well as comprehensive reports and/or proposals including those that may be mandated by local, state and federal agencies.
Ensures all Public Safety Dispatchers meet training requirements including POST, Emergency Medical Dispatching and other requirements set forth by the State.
Oversees and monitors a variety of dispatch equipment; works with other City staff to ensure systems are working properly.
Participates in the preparation and administration of the annual budget; identifies staffing and equipment needs; may research, pursue or manage grants.
Develops and monitors Quality Assurance indicators related to Communications Center activities.
Drafts and implements operating procedures and improvements to the communication system.
Minimum Qualifications Knowledge, Abilities and Skills : Knowledge of : Operations, services and activities of a modern public safety communications center.
Communications equipment including radio systems, 911 systems and computer aided dispatch (CAD) systems.
Policies and procedures relating to Police and Fire communication systems.
Principles and supervision, training and performance evaluation.
Statutory and decisional law relating to confidentiality of records and legal requirements for training and civil liability.
Principles and practices of effective customer service.
Office procedures, methods and equipment including computers and applicable software applications.
Ability to : Select, train and evaluate staff.
Work cooperatively with other departments, City officials, and outside agencies.
Operate radio systems, 911 systems and computer aided dispatch (CAD) system.
Effectively supervise, organize and review the work of subordinates.
Establish and maintain smooth and effective working relationships.
Create and foster teamwork environment and a positive working environment.
Work under pressure, exercise good judgment and make sound decisions in emergency situations.
Establish priority of emergency situations.
Prepare clear and concise reports.
Understand, interpret and apply general and specific administrative and departmental policies and procedures and regulations.
Communicate clearly and concisely, both orally and in writing.
Participate in the preparation and administration of assigned budgets.
Provide effective customer service.
Skill in : Supervising staff and interacting effectively with others.
Using a personal computer and applicable software applications.
Reading, writing and communicating at an appropriate level.
Education, Training and Experience : Graduation from an accredited college or university with a Bachelor's degree in Communications, Computer Applications, Business or Public Administration or a closely related field.
Four years of recent, increasingly responsible public safety communications experience in a combined fire/police emergency communications environment with specific emphasis in the areas of Computer Aided Dispatch, Records Management Systems, Management Information Systems and Emergency Dispatch Function.
At least three years of the recent, paid work experience must have included supervisory responsibilities.
Additional recent, related work experience may substitute for up to two years of the required education on a year-for-year basis (one year of additional related work experience is equal to completion of 30 units). Supervisory experience in a combined police/fire communications environment is highly desirable.
Licenses and Certificates : Must obtain and thereafter maintain a POST basic Public Safety Dispatcher certification within twelve months from date of hire.
Possession of a valid Emergency Medical Dispatch Manager certificate within twelve months from date of hire.
NOTE : Applicants for Public Safety Dispatch Administrator must pass an extensive background investigation.
Selection Process An on-line City application and required supplemental questions must be completed for this position.
All applicants will be reviewed and only those candidates determined to be most qualified for the position on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process.
Resumes, CVs and cover letters are not reviewed as part of the application screening process.
Testing will consist of the following: Oral Interview: 100% NOTE:
Oral Interviews are tentatively scheduled for the week of December 10, 2018 . BACKGROUND INVESTIGATIONS : Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation.
NOTE : If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list.
If fewer than three qualified City employees pass the examination, the appointing authority in accordance with the City's civil service rules and regulations can decline to use a promotional list, in which case a promotional list will not be established for this position.
Closing Date/Time: 11/2/2018 5:00 PM Pacific