Public Safety Communications Supervisor

The Position

The Riverside Police Department is accepting applications for the position of Public Safety Communications Supervisor to fill a current vacancy in the Communications Division. The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to twelve (12) months.

Under general supervision, Public Safety Communications Supervisors supervise and participate in the operations of the public safety dispatch center on an assigned shift; and do related work as required.

Work Performed

Duties may include, but are not limited to, the following:

• Schedule, assign, supervise and evaluate the work of public safety dispatch personnel on an assigned shift.

• Participate in developing initial and ongoing dispatcher training programs.

• Review existing and recommend new or revised procedures and policies pertaining to dispatch center operation; prepare procedural manuals as required and instruct dispatchers.

• Monitor communication and computer equipment to ensure proper operation and report problems to superior.

• Resolve problems dispatchers have in operating computer terminals or communications equipment.

• Report disciplinary problems to manager and resolve.

• Prepare written reports on shift activities and any unusual occurrences.

• Perform all duties of a Public Safety Dispatcher as required.

Qualifications

Recruitment Guidelines:

Education: Equivalent to completion of the twelfth grade.

Experience: Three years of recent experience as a Public Safety Dispatcher and/or Dispatch Supervisor.

Highly Desired Qualifications:

• Experience as Public Safety Dispatcher for a law enforcement agency.

Necessary Special Requirements

• Must be able to pass an extensive police background investigation.

• Possession of, or ability to obtain within 30 days of appointment, a valid appropriate Class "C" California Motor Vehicle Operator's License.

• Possession of, or ability to obtain within 6 months of employment, a POST Basic Dispatcher Certificate or equivalent certificate.

Selection Process

The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification.

It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment.

IMPORTANT: Appointment is subject to successful completion of a pre-employment background investigation, medical/physical examination, and drug and alcohol test; and may be subject to polygraph examination, and/or psychological examination. As part of the background investigation, all claims of education and experience made in the employment application process, as well as other information submitted, will be verified.

NOTE: The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list.

All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

THE PROVISIONS OF THIS JOB ANNOUNCEMENT DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT.