Public Safety Communications Specialist

Summary

WORKING FOR THE CITY OF MCKINNEY

Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist.

OUR CORE VALUES

City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization.

SUMMARY OF POSITION

Under general supervision, receive and process requests for police, fire and emergency medical services in high stress situations; answer non-emergency and emergency 9-1-1 phone lines; dispatch and deploy public safety personnel to calls for service; operate various telecommunications equipment. Ability to Work any assigned shift (days, evenings, nights), must be willing to work holidays, weekends and overtime, as needed for scheduling purposes. Perform other assigned duties as required.

All qualified applicants will be notified of the testing details via e-mail and must have a current e-mail address. The computerized testing process evaluates typing, listening, reading and multitasking ability.

Applicants are not eligible to test if they have tested or failed any portion of the hiring process within the previous 6 months or if you do not meet the requirements of the new Tattoo Policy. (See tattoo policy below)

Personal history statements will be distributed following successful completion of the testing process. The hiring process for candidates that complete all portions of the pre-employment screenings may take 1-4 months. (See details of the process below)

Essential Functions/Knowledge, Skills, & Abilities

GENERAL EXPECTATIONS FOR ALL EMPLOYEES

In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees.

• Learn and demonstrate an understanding of how team, department, and City goals are interconnected.

• Contribute to a positive work culture.

• Ability to assess his/her work performance or the work performance of the team.

• Contribute to the development of others and/or the working unit or overall organization.

• Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities.

• Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer multi-line, 9-11 emergency and non-emergency calls and dispatches and deploys public safety personnel to calls for service.

• Simultaneously listen to and comprehend both telephone and radio traffic often under loud and stressful conditions.

• Operate multi-channel public safety radio system.

• Assist with and record requests for police or fire and emergency medical services from the public and departmental personnel via telephone and radio utilizing a computer-aided dispatch system.

• Communicate effectively, courteously, and clearly in English, verbally and in writing; includes speaking distinctly, responding promptly, and hearing in the normal range to protect the safety of officers and the public.

• Communicates with hearing/speech-impaired citizens by operating specialized teletype device(s).

• Assign appropriate Public Safety personnel to routine and/or emergency calls for service utilizing a computer-aided dispatch system.

• Provide pre-arrival medical instructions following department prescribed protocol with NAED compliance.

• Document all activity, locations and statuses in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information.

• Comprehend and apply city ordinances, policies and procedures.

• Monitors National Weather Service.

• Operate City Emergency Warning System and notify key personnel and other agencies in emergency operation situations.

• Maintain strict confidentiality of all documents, radio and phone transmissions and other sensitive information handled through the communications department.

• Adheres to assigned work schedule as outlined in city and department attendance policies and procedures.

• Drives to other City locations for meetings, etc. as required.

OTHER JOB FUNCTIONS:

• Perform other duties as assigned or directed.