Public Safety Communications Manager

The Position

The City of Riverside Police Department is seeking an experienced individual to fill its current vacancy of a Public Safety Communications Manager.This recruitment will be used to fill the current vacancy and will establish an eligibility list to fill future vacancies in this classification for a period of twelve months.

SUCCESSFUL CANDIDATES MUST PASS A THOROUGH BACKGROUND INVESTIGATION PRIOR TO APPOINTMENT.

Under general direction, the Public Safety Communications Manager is expected to plan, organize, coordinate, and direct the activities of the 24-hour Public Safety Dispatch Center; maintain the Computer Aided Dispatch (CAD) and 9-1-1 emergency telephone systems for both Fire and Police operations, and to do related work as required.

SUPERVISION RECEIVED AND EXERCISED:

Receives general direction from a Police Captain. Exercises supervision over dispatch supervisors, Police Communications Systems Analyst and public safety dispatch staff.

Reports To: Police Captain

Work Performed

Typical duties may include, but are not limited to the following:

• Plans, organizes, and directs the work of personnel in the 24-hour communications center on all shifts; trains and directs the training of staff including dispatchers, dispatch supervisors, and one systems analyst.

• Reviews and evaluates the performance of subordinate staff; participate in the selection of employees; ensures standardization of methods and procedures utilized in all aspects of the communications bureau; recommends and implements changes to procedures to improve efficiency and effectiveness.

• Ensures compliance with State and Federal statutes and regulations, as well as City and Department Policies and Procedures.

• Determines staffing requirements and develop work schedules, shift and work assignments.

• Monitors the speed, quality, and utility of computers and equipment within the communications bureau, and coordinates maintenance or upgrades as required; maintains service records.

• Reviews shift activity reports and confers with other managers and supervisors within the Police and Fire Departments regarding communications center operations and statistics.

• Assists in budget preparation and administration by projecting costs and preparing reports or justification information as requested.

• Reviews and approves scheduling for all employees within the communications center, approves payroll time reports for subordinate staff; prepares or directs the preparation of requisitions for supplies and equipment.

• Selects, assigns, supervises, trains, and evaluates subordinate personnel.

• Performs other duties as assigned.

Qualifications

Recruitment Guidelines:

Education: Equivalent to a Bachelor's degree from an accredited college or university with major course work in business or public administration, criminal justice, fire science or a related field. Additional qualifying experience may be substituted for the required education on a year-for-year basis.,

Experience:Five years of full-time dispatching experience in public safety dispatching operations, including at least two (2) years in a supervisory or management capacity.

Necessary Special Requirements:

• Possession of, or ability to obtain, an appropriate, valid, Class "C" California Motor Vehicle Operator's license.

• Positions assigned to the Police Department must pass a thorough and extensive police background prior to appointment.

Selection Process

DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:

1. Completed On-line Employment Application

2. Completed Supplemental Questionnaire

For directions on attaching a document to an On-line Employment Application, or General Information on completing your On-line Application, CLICK(Application Guide).

IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:

If you are selected to move forward in the assessment process, you may be required to self-schedule your appointment. You will be notified via email of your status and provided with self-scheduling instructions. Please check your email regularly following the closing date of this recruitment.

The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification.

IMPORTANT: Appointment is subject to successful completion of an in-depth pre-employment background investigation, medical/physical examination, and drug and alcohol test; and will be subject to polygraph examination, and/or psychological examination As part of the background investigation, all claims of education and experience made in the employment application process, as well as other information submitted, will be verified

It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment.

NOTE: The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list.

EDUCATIONAL REQUIREMENTS:

Proof of education listed in your application will be requested at the time of conditional offer. Acceptable documentation consists of transcripts or degree, if applicable, by the accredited U.S. college or university.

Education obtained outside the United States (US) require one of the following options:

• An equivalency statement from an evaluation company certified by the National Association of Credential Evaluation Services (NACES) at http://www.naces.org/members.html or the Association of International Credential Evaluators Inc. (AICE) at http://aice-eval.org/members/.

• An advanced-level degree from an accredited US college or university.

All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

THE PROVISIONS OF THIS JOB ANNOUNCEMENT DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT.