Public Authority Payroll/Personnel Services Specialist - Bilingual Required (Open)

Description

San Mateo County Health is seeking well-qualified individuals for the position of Public Authority Payroll/Personnel Services Specialist.The current vacancy is in the

Public Authority (this is not a County position). The positions are currently located in San Mateo, CA.

There are currently two vacancies. One of the positions requires bilingual fluency in Spanish, and for the other position, bilingual fluency is required in Cantonese, Mandarin, Russian, or Tagalog.

NOTE: The Public Authority Payroll/Personnel Services Specialist is not a County position;the Public Authorityunit reports to the San Mateo County Director of Aging and Adult Services.

Public Authority

The Public Authority (PA) was established by the San Mateo County Board of Supervisors in 1993 for the purpose of administering the provider components of the County of San Mateo's In-Home Supportive Services (IHSS) program. The IHSS Program provides homecare services to Medi-Cal eligible individuals who are aged, blind or disabled to assist them to remain safely in their homes as an alternative to out-of-home care. The Public Authority provides personnel and payroll services for IHSS caregivers, and Registry services for IHSS recipients.

The Public Authority Payroll/Personnel Services Specialistduties include:

• Performing technical and specialized office support work, relating specifically to employer-of-record, payroll, and benefits administration, which may require the use of independent judgment and the application of technical skills.

• Serving as Officer of the Day according to an established schedule.

• Performing related duties as assigned.

The ideal candidatewill possess the following:

• Written and Verbal Communication Skills

• Guide sensitive conversations with caregivers regarding payroll-related issues in person, over the phone, or via email.

• Public Speaking

• Present program information during new caregiver orientation.

• Organizational Skills

• Maintaining a caseload and providing payroll, benefit, and personnel services for caregivers. Maintaining case notes on work performed.

• Interpersonal Skills

• Manage a high call volume and support lobby visitors with responsiveness and efficiency. Build cohesive working relationships with program staff within Aging and Adult Services.

• Judgement and Decision Making- Performing quality assurance oversight on payroll, case, and provider management activities and make appropriate referrals to Program Integrity Unit. Evaluating timesheet errors and managing corrections according to State program regulations.

• Basic Business Data Processing

• Create and/or update caregiver profiles in the State's computer system.

• Experience with Microsoft Office

• Maintain Outlook calendar, communicate with staff via Teams, create and edit Excel spreadsheets to log and track phone calls/messages.

• Administrative

• Accurately processing and scanning documents.

Examples Of Duties

Duties may include, but are not limited to, the following:

• Perform difficult, technical and specialized office support work, relating specifically to employer-of-record, payroll and benefits administration, which may require the use of independent judgment and the application of technical skills.

• Conduct enrollment interviews, verify and accurately enter applicant's information into State's Payroll and Case Management system.

• Conduct new provider orientation.

• Process requests for employment verification in a timely manner.

• Evaluate timesheet errors and manage corrections according to State program regulations.

• Manage administration of IHSS provider benefits.

• Communicate with clients, providers and social workers regarding implementation of all aspects of provider management in the IHSS program.

• Accurately assemble information from a variety of sources for the completion of forms and reports.

• Accurately process and scan forms.

• Provide extensive customer service through telephone, electronic and face-to-face interactions with providers and clients.

• Serve as Officer of the Day according to an established schedule.

• Perform quality assurance oversight on payroll, case and provider management activities.

• Assess irregular payroll activities and make appropriate referrals to Program Integrity Unit.

• Maintain case notes on work performed.

• Perform related duties as assigned.

Qualifications

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

Payroll/Personnel Coordinator II: One year of journey level general or fiscal office support experience which has included payroll or personnel assistance OR two years of general clerical or office assistant experience.

Knowledge of:

• Methods and practices related to payroll and personnel processes in a complex, public agency.

• County labor contracts, Civil Service Rules and other related policies and procedures.

• Standard processes for completing and processing varied payroll and personnel documents.

• Office administrative practices and procedures, including record keeping and the operation of standard office equipment.

• Basic business data processing and business arithmetic, including percentages and decimals.

• Correct English usage, including spelling, grammar and punctuation.

• Record keeping principles and procedures.

• HRIS and timekeeping system.

Skill/Ability to:

• Perform detailed technical and specialized payroll and personnel support work.

• Interpret complex written guidelines, rules, policies and procedures and accurately apply the direction provided to operational actions. and procedures.

• Understand immediate and downstream effects of executed actions, decisions and advice.

• Work independently and organize, prioritize and coordinate simultaneously occurring work activities.

• Establish and foster effective working relationships with those contacted in the course of the work.

• Analyze data and make arithmetic calculations as needed with speed and accuracy.

• Use initiative and sound independent judgment within established guidelines.

• Communicate effectively through verbal and written methods.

• Embrace and learn new technology, software or systems related especially those related to payroll and personnel coordination.

• Keep up to date and adapt quickly to changes in related procedures and HRIS business processes.

• Collaborate with managers and supervisors, give guidance and/or training on related payroll and personnel transactions.

• Operate standard office equipment, including a word processor, personal or on-line computer, and centralized telephone equipment.

Application/Examination

If you are interested in being considered for this position, the following materials must be electronically submitted in a Word or PDF format.

• Resumé

Please include the words"Public Authority Payroll/Personnel Services Specialist"in the subject line of the email submission. Please submit the required materials electronically via email to:

Estella Castillo, Health Services Manager I

ecastillo1@smcgov.org

Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview.

Apply immediately. Resumés will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process.

NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (a resume) will not be considered.

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.