Public Area Attendant

Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.

For more information visit http://thecolonypalmbeach.com

The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place

JOB OVERVIEW: Responsible for achieving the required standards of cleanliness, product presentation and customer care in all guest and public areas, in accordance with hotel policies and procedures, in order to create a warm, friendly, comfortable and luxury environment for our guests.

ESSENTIAL JOB FUNCTIONS:

• Maintain the overall cleanliness of the hotel's public areas by cleaning all assigned areas thoroughly on a daily basis.

• Responsible for following all housekeeping standard operating procedures and checklists for public areas.

• Clean lobbies, elevators, hallways and restrooms.

• Clean and maintain restaurants and banquet rooms and spaces.

• Sweep and mop floors and vacuum carpets.

• Polish furniture and fixtures in guest areas. Clean and maintain lights.

• Polishes brass as necessary.

• Inspect condition of furniture for tears, rips, and stains and report damages.

• Clean windows, mirrors, glass doors, baseboards and window sills.

• Clean service areas, offices and employee restrooms.

• Wipe and disinfect all surfaces in public areas, such as countertops, desks, phones, faucets, sinks, doorknobs, handles, light switches, etc.

• Empty all waste receptacles in public areas.

• Is responsible for the safe and proper mixing and use of cleaning solutions and adheres to all safety precautions.

• Replenish public restroom amenities and paper products.

• Maintain par stock of amenities and supplies in each restroom and storage room.

• Conduct frequent walk-throughs to assure that all public areas meet hotel housekeeping standards.

• Cleans pool decks and replace towels in pool area, as needed.

• Assist in set-up and break-down of guest activities and functions (fitness classes, children activities, etc.).

• Report any technical issues and maintenance needs to a supervisor immediately.

• Maintain inventory of all cleaning supplies and communicate needs to a supervisor.

• Greet and acknowledge guests in public areas.

• Respond to guest requests following hotel procedures.

• Ensure all assigned public areas are clean and tidy by the end of the shift.

• Return and restock housekeeping cart at end of shift.

• Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees.

• Practice social distancing, observe mask mandates and maintain hand washing routine as ordered by the CDC, Palm Beach County, and the State of Florida.

• Remain, at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

• Ensure that the appropriate level of security for all guest belongings and information is achieved, aiding in creating a feeling of comfort and confidence for guests.

• Report suspicious activity to security department.

• Notify Loss Prevention immediately of found items.

• Maintain knowledge of all safety and emergency procedures and is aware of accident prevention policies.

• Maintain high standards of personal appearance and grooming, which include wearing proper uniform and a name tag when working.

• Complete deep cleaning tasks as assigned by a supervisor.

• Perform other related duties as required.

SECONDARY FUNCTIONS:

• Assist in the laundry room area loading washers and dryers and folding sheets.

• Assist other Housekeeping team members with cleaning guest rooms, bathroom and providing turndown service.

Qualifications

STANDARD SPECIFICATIONS:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently.

Skills and Qualifications:

Essential:

• High school diploma or equivalent.

• Previous hotel housekeeping experience in an upscale hotel/resort.

• Passion for hospitality and delivering exceptional guest service.

• Ability to read, write, speak, understand, and communicate in English.

• Ability to communicate professionally and respectfully with guests and co-workers.

• Ability to follow instructions.

• Detail-oriented and thorough.

• Ability to remain discreet and respect the privacy of guests.

• Ability to perform consistent work to the highest of standards.

• Thorough understanding of safety hazards and proper use of various cleaning and sanitizing solutions.

• Ability to interact with guests and co-workers in a pleasant, friendly way.

• Ability to provide professional, attentive and impeccable service in order to achieve great customer satisfaction.

• Initiative to work efficiently with minimal supervision.

• Must be able to work weekends and holidays as needed.

Desirable:

• Previous luxury housekeeping experience or training.

• Fluent in a secondary language.

Physical Requirements:

• Prolonged periods of standing and walking.

• Exposure to outdoor elements.

• Frequent pulling, pushing, bending, and reaching overhead.

• Able to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 30 lbs. following appropriate safety procedures on a continuous schedule.