Public Area Attendant

Live! By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the new Texas Rangers' ballpark and Dallas Cowboys' Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District.

Job Specific

• Follows OSHA regulations and all policies and procedures as set forth by the Housekeeping department

• Applies excellent guest relations skills when interacting with guests

• Consistently maintains a positive attitude that ensures the best guest experience

• Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect

• Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business

• Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities

• Performs all duties in a timely and professional manner

• Applies teamwork skills at all times

• Gives recognition to repeat guests

• Cleans front area of hotel, sweeps floors and sidewalks; cleans doors, frames, signs, and windows

• Cleans and dusts lobby areas

• Cleans and restocks all assigned restrooms

• Removes trash from all assigned areas

• Uses proper chemicals when cleaning as described by the department's procedures

• Immediately reports maintenance deficiencies, damage, or loss to Housekeeping department

• Polishes all metal around lobby areas

• Turns lost and found items into Security in accordance with hotel standards

• Cleans and sanitizes assigned public and back of the house areas

• Complies with all specific HOSTAR policies and procedures

• Removes Room Service trays from hallways and places in appropriate location in service corridor

• Assists with general cleaning of guestrooms

• Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners

• Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces

• Transfers and stocks all supplies from Receiving as directed

• Ensures that the Housekeeping storeroom is neat, organized, and secure

• Turns mattresses

• Cleans chandeliers

• Properly uses and maintains equipment and supplies

• Maintains excellent condition of grounds, floors, carpets, etc.

• Cleans ashtrays and ash urns

• Cleans ice machine areas

• Cleans elevator foyers

• Cleans elevator doors

• Cleans elevator tracks

• Washes doors

• Vacuums guest hallways

• Cleans windows

• Cleans door jams and fire boxes

• Cleans and mops stairwells

• Cleans handrails

• Sweeps and mops hallways

• Replaces burned out light bulbs according to established procedures

• Assists in preparation and deep cleaning of VIP rooms

• Moves furniture in rooms as required

• Cleans spots on walls

• Cleans spots on carpets

• Assists Room Attendants by emptying trash and soiled linen from Housekeeping carts

• Takes dirty linen to laundry pick up areas

• Cleans offices as scheduled

• Cleans Front Desk and back office area

• Cleans back of the house windows as needed

• Attends all department meetings as scheduled

• Assists in restocking Room Attendant caddies

• Fills Room Attendant bottles with chemicals according to department guidelines

• Brings dirty glasses down to Housekeeping department at the end of shift

• Washes guestroom glassware in dishwasher and delivers clean glassware to linen closets

• Cleans service landings

• Cleans stocks, and organizes linen closets, ensuring that they are always locked

• Checks all vacuums used by Room Attendants and maintains them

• Completes in a timely manner all daily cleaning items for the specific public area assigned

• Takes trash to the compactor at the end of the day

• Performs as Restroom Attendant for special events, when required

• Performs as Room Attendant, if required, on an emergency basis

• Graduate Houseperson: trains Housekeeping employees regarding professional knowledge and skills according to the Executive Housekeeper's Course Outline, Standards, and Procedures

• Demonstrates ability to provide coverage in related departments as directed

• Special projects and other duties as assigned

General

• Promotes and applies teamwork skills at all times

• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

• Is polite, friendly, and helpful to guests, management and fellow employees

• Executes emergency procedures in accordance with hotel standards

• Complies with required safety regulations and procedures

• Attends appropriate hotel meetings and training sessions

• Maintains cleanliness and excellent condition of equipment and work area

• Complies with hotel standards, policies and rules

• Recycles whenever possible

• Remains current with hotel information and changes

• Complies with hotel uniform and grooming standards

Qualifications

• Basic English language skills

• Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift

• Able to work a flexible schedule, including weekends and holidays