Description of Duties/Essential Functions Benefits Supplemental Questions
Under direct supervision, performs routine casework support functions by screening and registering Department of Human Services (DHS) Social Services and Medical applications, answering phone calls through the call center and emails to assist customers with general case or program questions, Out of State inquiries, and State Identity Proofing.
Minimum Requirements:Requires knowledge, skill and mental development equivalent to completion of high school and requires one year of clerical supportive experience in the Department of Human Services or equivalent training and experience.
Work Hours & Location/Agency Contact: Work Location:
Bureau of Customer and Support Services
600 W. Ash
Springfeild, IL 62703
Anticipated Started Salary Range $37,104-$50,556
Current Bargaining Unit Employees
Where to Apply:
Include posting ID # and bidders names in subject line when applying
Bureau of Employee Services
100 South Grand Ave East, 3rd floor
Springfield, IL 62762
PLEASE SEE NEW CMS GRADING PROCESS BELOW
Bids/applications must be received at the DHS.HiringUnit@illinois.gov by the closing date of the posting, late applications will be considered ineligible.
CANDIDATES MUST SUBMIT A SEPARATE BID FORM AND CMS-100/B FOR EACH POSTED VACANCY APPLIED FOR.
APPLICATION - BIDDING PROCEDURES:
How to Apply:
Click Here for Applicant Information and Grading Procedures
This position may require a current grade from Central Management Services (CMS), Division of Examining and Counseling, to be deemed qualified and available for employment consideration. For more information, please refer to the Work4Illinois website at Work.Illinois.Gov and select 'Application Procedures'. Additional information may also be obtained from the Agency Contact listed above or by contacting CMS, Division of Examining and Counseling at Work4Illinois@Illinois.gov or (217) 782-7100, (217) 785-3979 (TDD/TTY), (800) 526-0844 (TTY Only).
Additional Documentation for Public Aid Eligibility Assistant:
Additional Title and Exam Information
Test Information Guide
These documents are in PDF format and can be viewed using Adobe Reader.
NOTE: Salary amounts shown are only to be used as a guide; actual salary will be determined at the time of hire based on current salary plans and/or collective bargaining agreements, if applicable.
State Of Illinois