PTS Tesoro Adobe Historic Park Docent

Description/Duties & Responsibilities

The City of Santa Clarita is currently recruiting for a part-time, temporary, seasonal (PTS) Docent for the Tesoro Adobe Historic Park in the Recreation and Community Services department. Under the leadership of the Recreation Coordinator, this position will perform tours of the Tesoro Adobe Historic Park and facilitate reservations.

This position may work up to 20 hours per week based on programming needs. Work schedule varies, but is expected to occur Tuesday-Friday from 1:00-5:00 p.m. and/or Saturdays 8:00 a.m.-12:00 p.m., as needed. The schedule may include nights, weekends, and holidays.

• Learns the history of Tesoro Adobe Historic Park to perform outdoor docent-led tours of the facility

• Serves as the lead docent for the general public visiting the facility

• Provides customer service to residents and the general public, including providing onsite information about the facility, answering and responding to phone calls, emails, and public inquiries

• Performs a wide variety of office duties, including creating event bulletins and public notices; proofreading; maintaining various supplies, forms, calendars, logs, reports, and files; and managing signage on the main display board

• Utilizes the City's registration software to input tours for large groups, book reservations, gather appropriate insurance documentation, and monitor event reservations

• Creates and prepares marketing content for a variety of platforms, including social media content, flyers, and more, and capture photos and videos of programs at the facility

• Oversees site opening and/or closing, including special events and City programming

• Assists in the organization, set-up, and clean-up of the facility

• Organizes, plans, and works on special events with other program areas as needed

• Tracks the daily number of attendees for tours and passive use

• Attends meetings and training sessions as required

• Thoroughly inspects the facility on a daily basis to ensure the facility is safe for tours and public use

• Reports and records any safety concerns, incidents, or accidents in a timely manner to the supervisor

• Performs other duties as directed

Education and Experience

• High School Diploma or GED or equivalent

• At least two years of experience in customer service working with the general public, recreation, performing tours, general office support, or other related experience

• Knowledge of recreation programming is highly desirable

• General office experience performing clerical and/or receptionist duties is highly desirable

• A combination of education and experience that provides equivalent knowledge, skills, and abilities will be considered

Knowledge and Abilities

• Ability to understand and learn the history of the Tesoro Adobe Historic Park to accurately and confidently provide historic information and tours to the general public

• Knowledge of basic math, business English, spelling, and a strong understanding of grammar and punctuation rules; and the ability to correctly proofread and edit correspondence

• Strong customer skills and the ability to provide excellent customer service to employees and the public, including the ability to handle conflicts and complaints

• Strong interpersonal skills and the ability to remain poised and maintain a professional appearance with self-starter capabilities

• Strong attention to detail and ability to multi-task in a fast-paced environment with constant interruptions and changing priorities

• Ability to be a strong team member and work both independently and as part of a work group

• Strong communication skills and the ability to communicate effectively, tactfully, and positively (both verbally and in writing)

• Ability to perform general office duties relevant to the program

• Strong computer skills and proficiency in Microsoft Outlook, Word, and Excel, and the ability to learn and use new software programs

• Ability to be creative and prepare content for marketing, and use relevant equipment and software

• Ability to organize and prioritize a variety of tasks in an effective and timely manner

• Strong interpersonal skills and the ability to establish and maintain effective working relationships

• Ability to make sound decisions within established guidelines and be a creative problem solver

• Strong work ethic, proactive, and a quick learner

• Ability to follow and enforce City policies as they relate to the health, behavior, and safety of others

• Ability to work flexible hours and a varied schedule

• Ability to work outdoors in various weather conditions, including inclement weather

• Ability to lift, drag, and push files, paper, documents, and equipment weighing up to 25 pounds may be required; the position requires prolonged sitting, standing, walking, etc.

Additional Information

An online completed City application form is required to apply for this position. All employment information must be provided on the application. Providing a resume is not a substitute for completing this section of the application. Applications left incomplete, or with a reference to attachments may be rejected. The selection process will include one or more of the following: written exam, technical knowledge assessment, writing skill assessment, and/or oral interviews that may be conducted in person and/or via video conferencing. Applicants that meet minimum qualifications and are selected for interviews will be required to disclose information regarding criminal convictions. If you require special accommodations to participate in the application/selection process, please notify Human Resources for assistance.

All offers of employment with the City of Santa Clarita are made contingent upon receipt of proof of legal right to work in the United States and successful completion of a post-offer pre-employment physical which may include a drug screen and Physical Abilities Test, negative TB test on file, and Department of Justice fingerprinting. Criminal offender information will be reviewed on an ongoing basis. The City uses the E-Verify program to electronically confirm work authorization of newly hired employees.

As a City of Santa Clarita public employee, you may be called upon to work as a Disaster Service Worker (DSW) in the event of an emergency (in accordance with Government Code §§ 3100-3109). Before entering upon the duties of employment, all public employees, except those excluded by law, take and subscribe to an oath or affirmation set forth in the California Constitution, declaring them to be Disaster Service Workers in time of need.

In compliance with California law, positions working with children are required to be mandated child abuse reporters. A mandated reporter is an individual who is obligated by law to report suspected cases of child abuse and neglect.

In addition, part-time, temporary, and seasonal (PTS) employees may be required to participate in the DMV Employer Pull-Notice Program. This program authorizes the City to receive a driver record report upon enrollment and during employment.

PTS workers are at-will. Generally, PTS employees are limited to no more than 999 hours.

For more information and to apply online, please visit www.santaclarita.gov/jobs.

APPLICATION DEADLINE: July 7, 2024

The City of Santa Clarita is an Equal Opportunity Employer