We are pleased that you are exploring Hyatt Hotels Corporation. Hyatt is a place where high expectations aren't just met- they're exceeded. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. At Hyatt, we care for people so they can be their best. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best companies for minorities. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt employees enjoy the following benefits: health and welfare programs, Hyatt retirement savings plan, educational assistance, employee stock purchase program, 12 free room nights for full time associates after one year of service, community involvement, and wellness reimbursement.
The Hyatt Shared Service Center provides accounting and customer support for over 150 Hyatt Hotels in North America and Latin America. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards- whether it's career opportunities, job enrichment or a supportive working environment. We were recently named in the Oklahoman's Top Workplaces for 2016. If you are ready for this challenge, we are ready for you!
The purpose of this role is to manage over threshold adjustment requests, post Accounts Receivable adjustments and payments and support the Invoice Coordinator team as needed. The Cashier will be responsible for ensuring all requests are processed accurately and efficiently. The Cashier will also ensure transactions are handled in accordance with standard operating procedures/departmental guidelines. Cashiers are responsible for building and maintaining productive relationships with agents and supervisors to ensure goals are met.
Identify customer information and requests
Research and locate needed information using available databases and resources demonstrating attention to detail
Demonstrates problem solving skills in resolving escalated guest issues
Forward inquiries to appropriate department where applicable
Accurately resolve all inquiries with professionalism and courtesy
Responsible for maintaining a high degree of integrity in processing and reporting financial transactions
Other duties as assigned by supervisor/manager
Regular attendance is expected based on schedule and business needs, must be able to work any hours between 7:00 AM-5:00 PM Monday -Friday
The ideal candidate will also possess the following characteristics:
Maintain a work environment that is comfortable, user-friendly, and organized
Ability to adapt to new demands, reprioritize workload and address urgent demands quickly
Ability to communicate effectively and respectfully to all associates and all internal/external resources
Eagerness and ability to learn new skills, technologies and business processes quickly
Ability to work well with others
Ability to collaborate with cross-functional teams and across all levels of the organization
Must be able to work inclusively, but also be able to work independently and without excessive supervision
Strong oral and written communication skills
Ability to maintain confidential employee information
Attention to detail
A high level of accuracy and time management
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
1-3 years of experience in a fast pace customer service role
Accounting or financial customer service a plus
Working experience communicating effectively in written or verbal form to a variety of audiences
Intermediate level of computer and office application proficiency
Microsoft Office Suite
Accounting Software a plus
Property Management software a plus
High School Diploma or Equivalent