Affinity Plus Federal Credit Union Virginia , MN 55792
Posted 4 weeks ago
Position Overview:
A Member Advisor interacts with our members through the lobby, drive thru and phone channels. In this role, a Member Advisor will assist members with every day transactions including deposits, cashing checks, transfers, etc… In addition this role will provide card support and assist members with Online Banking, all the while working to build strong and trusting relationships with our members.
Duties and Responsibilities:
Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, or cashier's checks
Provide education to our members on self-serve options
Verify endorsements and proper identification on deposit transactions
Execute wire or ACH transferring of funds
Instant issue debit, credit, and gift cards
Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues
Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable
Other duties as assigned
Qualification and Skills:
1+ years of customer service or professional experience working with people and/or cash handling experience required
Aptitude to work independently as well as part of a team and ability to collaborate with others
Strong verbal and written communication skills
Time Management skills and the ability to prioritize workload based on department and member needs
Flexibility to adapt and succeed in a dynamic environment
Ability and drive to provide exceptional service to members and employees
Intermediate computer skills and the ability to navigate between multiple systems with ease
Workplace Environment:
Requires face-to-face interaction and coordination of work with other employees, and in-person interaction
Sitting 90-95% and standing 5-10% which is determined on your rotation within the branch
Working at a computer 98% of the day, utilizing the phone 40-60%
Bending, twisting, kneeling, stooping, or crouching when appropriate, on occasion
Repetitive movements, including but not limited to typing, using a mouse, phones, etc.
Lift, carry, push or pull up to approximately 50 pounds
Requires face-to-face interaction and/or coordination of work with other employees and departments, and in-person interaction
Required Work Schedule:
PT 20-25 hours/week with shift times falling between 7am-7pm Monday-Friday and 7am-3pm on Saturday, on-site in Virginia, MN. Consistent and reliable attendance is a required essential function of this role to meet the needs of the department/team and organization.
Affinity Plus Federal Credit Union