Community-focused and tallying more than 150 years of customer service, Landmark Bank (LMB) operates 40 banking locations in Missouri, Texas and Oklahoma with approximately 700 employees across its footprint.
Named one of the 'Top 10 Midsized Banks' by American Banker magazine for the past four years, Landmark Bank offers great opportunities for career growth and a work environment known for its learning culture, teamwork, respect for others and rewards for high performance. An emphasis on professional development helps our people and our banks grow and excel, as we strive to best serve our customers by supporting our employees in their knowledge and customer service. Extraordinary people compose an extraordinary company.
Learn more about Landmark Bank's culture via the following link!
Provides exceptional customer service while promptly and efficiently processing customer transactions. Display STARS standards by promoting positive public relations by providing professional, pleasant greetings, maintaining eye contact, smiling and addressing customers by name.
Contributes to the attainment of the branch sales goals and related objectives by promoting the Bank's products and services and by generating leads and referrals through following Landmark Bank Sales routines.
Act as a paying and receiving teller, processing all transactions accurately and efficiently while adhering to all established teller procedures and money security procedures. Support the day to day activity of the branch as assigned, including: verifying cash, balancing drawers, vault and coin machine, processing night drop bags, tracking and servicing ATM machines, assisting customers with safe deposit access.
Answer customer questions and resolve related account issues to ensure customer satisfaction, including phone and in-person. Turn customer issues into opportunities to deepen relationships.
Maintain a thorough knowledge and understanding to complete the required forms or tasks to be in compliance with the following systems and regulations.
Bank Secrecy Act
CTRs and SARs
Completion of hold forms
Bank's data processing system
Branch Imaging Equipment
E signature Equipment
Bank's contact relationship management system
Bank's policy for security and confidentiality
Open and close the location, following established procedures. (Teller II only)
May assist with monthly and quarterly audits.
May act as a vault teller, maintaining an adequate cash supply to serve customer needs.
May order cash from Fed and arrange for shipment of excess cash.
Act as a Personal Banker, opening accounts for new and existing customers.
Assist customers with Safe Deposit Box access.
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. All bankers are expected to follow Bank Secrecy Act and other regulatory requirements related to the position.
Education, Experience, Competencies and Skills.
High school diploma or equivalent.
Excellent face-to-face communication and customer relations skills.
Display a professional, positive, team-oriented attitude.
Ability to perform basic mathematical calculations.
Ability to read and learn written procedures and policies and the ability to apply those policies and procedures to situations and arrive at acceptable decisions.
Ability to perform transactions quickly and efficiently under pressure.
Ability to maintain composure and professionalism while working with the public.
Ability to operate standard office equipment, such as an adding machine and computer.
Ability to communicate effectively, orally and in writing.
Cash Handling Experience
Retail sales experience.
Six months previous banking experience.
Equipment Used. Computer, E-Signature device, scanner, coin machine, ATM, TCR, TCD, telephone, fax machine, photocopier
Physical Effort and Working Conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical and Visual Requirements:
Ability to lift up to 50 pounds. (May vary by location.)
Ability to stand for long periods of time.
Ability to view computer screen close to eyes.
Ability to view paperwork, cash and documents.
Physical Environment: Normal retail bank environment. May be required to work additional hours or at another location to help during staffing shortages. Saturday work may be required.
Location: Infrequent local travel.
This document does not create an employment contract. Employees are employed on an "at will" basis and may be terminated at any time.
Landmark Bank is an Affirmative Action EEO employer and provides opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Landmark Bank will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.
EOE AA M/F/Vet/Disability