PT Student Services Hub Assistant

Mt. Hood Community College Gresham , OR 97030

Posted 2 days ago

Job Summary and Responsibilities/Duties

Basic Job Purpose/Function

Performs a wide variety of duties in support of student services including online admissions, registration, student records, advising, financial aid, and testing center processes. Assists the Student Services HUB Coordinator with the day-to-day functions of the Student Services HUB including: individualized & group-based trainings for new, current, and restarting students in navigating the College's online services; evaluation of placement test scores, and financial aid policies and procedures. Responsible for helping students make decisions that impact student's educational goals. Assists with the opening and closing of the HUB and supervising the work-study and student-aid staff.

Essential Duties

  • Serves as an assistant to the Student Services HUB Coordinator in developing and conducting individualized and group-based trainings for new, current & restarting students on navigating MyMHCC and its online services in a culturally diverse setting.

  • Performs evaluation of placement testing as it applies to academic advising and implements accordingly; explains college placement test scores and recommends retests as needed.

  • Teaches students to use technical systems such as College and government websites and applications, including but not limited to MHCC student portal, federal financial aid websites, MHCC bookstore website, and web financial services (business office) system.

  • Explains how to apply for financial aid and provides federal and MHCC-specific information to students and parents regarding financial aid processes and regulations; answers questions relating to financial assistance and maximum timeframe appeals.

  • Applies knowledge of College and community support services and facilitates referrals to faculty and resources when appropriate.

  • Collaborates closely with other employees and departments to solve difficult or unusual situations and concerns.

  • Delivers high caliber service in person, on the phone, via email and live online chat following the College's Culture of Excellence standards.

Additional Duties

  • Supports the Student Services HUB Coordinator in supervising work-study and student aid staff.

  • Assists the Student Services HUB Coordinator in overseeing and securing a computer-equipped lab.

  • General office duties.

  • Performs all other duties as assigned.

Minimum and Desired Qualifications

Minimum Qualifications (Education, Experience, Computer Skills, etc.)

  • Bachelor's degree

  • Two years of experience similar to the essential duties of the position

  • Knowledge of current computer software packages including intermediate-level knowledge of word processing, database, presentation and email applications, and beginning-level knowledge of spreadsheet applications, preferably within the Microsoft Office Suite

Equivalent combinations of education and experience may be considered

Desired Qualifications

  • Experience working in a college setting within Student Development or Student Services.

  • Bilingual skills with fluency in English and Spanish, Russian, or other language that meets community needs

Additional Qualifications and/or Knowledge, Skills and Abilities (KSAs)

Knowledge, Skills and Abilities

  • Knowledge of community college systems and philosophy.

  • Knowledge of and ability to apply the College's interpretation of the Family Educational Rights and Privacy Act (FERPA)

  • Ability to communicate clearly and effectively, both orally and in writing, including active listening skills

  • Ability to maintain the confidentiality of information

  • Ability to effectively handle multiple tasks, priorities and changing deadlines.

  • Knowledge of curriculum program offerings at the college, in addition to policies and procedures relating to admissions, registration, testing and placement.

  • Knowledge of general financial aid info related to FAFSA process.

  • Excellent oral and written communication skills, including active listening skills.

  • Ability to work well with individuals with diverse backgrounds.

Working Conditions and Important Information

Working Conditions

Work is typically performed in a normal office environment while sitting at a computer terminal. Visual eye strain and repetitive hand/wrist motion for data entry and keyboarding functions.

Important Information

MHCC only accepts applications through our online application system at http://agency.governmentjobs.com/mhcc/default.cfm. For technical assistance with this, please call 855-524-5627.

Please note: We do not request or read letters of recommendation. Also, it is not necessary to upload a large number of documents with your materials. We are looking for the required documents and perhaps one or two additional documents of your choosing (optional). Faculty applications require a current resume, cover letter and official transcripts (copies are fine for application purposes) and/or any required certificates or licenses.

Please note: this is initially a self-screening system. We recognize that our application process can be lengthy, so before you begin, please read all of the stated requirements to determine if you meet them. Applicants must meet all of the stated minimum qualifications and additional requirements to be considered for this position. Based on your responses to the qualifying questions, the system may automatically screen you out from further consideration.

Position subject to budget consideration and approval.

Final candidates will be subject to a criminal background check as part of the employment process.

MHCC is NOT able to support Visa applications for employment at the college. Applicants must already be eligible to work in the United States to be considered.

MHCC provides qualifying veterans and disabled veterans with preference in employment in accordance with ORS 408.225, 408.230, and 408.235; OAR 105-040-0010 and 105-040-0015.

Qualifying veterans and disabled veterans may obtain preference by submitting as verification of eligibility a copy of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) or a letter from the US Dept. of Veteran's Affairs indicating receipt of a non-service connected pension to your application. Disabled Veterans must also submit a copy of their Veteran's disability preference letter from the Dept. of Veteran Affairs, unless the information is included in the DD Form 214 or 215.

If you are seeking this preference, appropriate documentation must be provided at the time of application. You may submit an electronic copy in the document upload area of the application in the section marked "veterans' preference document," or fax to 503-491-7257 or mail to Human Resources, Mt. Hood Community College, Gresham, OR 97030. If you do not have your documentation, you may request it through your Veterans' Administration Office.

Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three working days prior to the date of need.

Mt. Hood Community College is an Equal Opportunity Employer that actively supports workforce diversity.


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PT Student Services Hub Assistant

Mt. Hood Community College