City Of Marion, IA Marion , IA 52302
Posted 2 months ago
Application Deadline: Thursday, March 28 @ 5pm
JOB INFORMATION
Job Title: Patron Services Support Staff
Department: Library
Reports to Position: Program Coordinator
Pay Grade: N/A
Location: Marion Public Library
Overtime Status: Hourly - Paid Overtime
FLSA Status: Non-Exempt
JOB SUMMARY
This is a part-time paraprofessional public service specialist position that requires knowledge of professional practice and independent judgment in its application, as well as the application of prescribed procedures and methods. The employee assists the library's diverse patron population at the Circulation Desk and assists with materials traffic management and related special project. Scheduled hours may vary weekly. The employee works under the supervision of the Manager for Patron Services.
ESSENTIAL JOB DUTIES/WORK PERFORMED
Work at the Circulation Desk is the primary responsibility of this position, which also includes, but is not limited to, the following activities:
Identify and retrieve collection and account information needed by patrons
Assist patrons with access to the library's physical collections
Conduct patron record queries, place holds, and facilitate materials transfer between network libraries
Create new patron accounts
Mediate and resolve customer disputes, complaints, and inquiries related to circulation policies and procedures
Facility with technology, with the library's ILS, and with accessing online services provided by the library to patrons, particularly those related to access
Process library materials
Administer interlibrary loan program
Manage staffing at circulation desk
Facility with troubleshooting technology such as printers, copiers, computers
Other responsibilities include:
Attend continuing education programs
Participate in library staff meetings and training sessions
Perform related work as required, including work at all library service desks and minor maintenance activity
Off-desk activities as assigned, including preparation and cataloging of new materials and special collection development projects
REQUIRED KNOWLEDGE AND SKILLS
Knowledge of professionally curated print and online resources
Ability to conduct reference interviews to determine patrons' information needs
Familiarity with adult fiction and non-fiction books and resources and popular culture references
Ability to use and explain standard office software and web browsers
Familiarity with computers, printers and copiers, and personal mobile devices (e.g., e-readers, tablets, smart phones)
Patience, flexibility, and curiosity
Ability to work with minimum supervision
ESSENTIAL FUNCTIONS & PHYSCIAL ABILITIES
Ability to sit or stand for long periods of time
Ability to bend, stoop, reach, stand, push, pull as required
Physical agility, strength and dexterity necessary for handling library materials, including but not limited to retrieving, shelving, lifting, and moving library materials
Ability to use a keyboard, mouse, and touchpad
Ability to lift up to 35 pounds
Interpersonal skills and cognitive flexibility to interface with a variety of internal and external customers in diverse, sometimes high-stress, situations
Executive functioning skills appropriate for a busy, fast paced-environment
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
QUALIFICATIONS
Basic computer skills and familiarity with internet information retrieval are required.
Graduation from an accredited two-year or four-year college or university is preferred.
Public library experience is preferred.
WORKING CONDITIONS
Works in an office environment
May be required to work some overtime upon demand of workload
The Marion Public Library is a busy, customer focused library with a high amount of use by children and their parents. Patrons have high expectations regarding the quality and efficiency of library service.
Evening and weekend work is required.
Regularly works with and has access to patron records that are confidential according to the Code of Iowa.
REQUIRED BACKGROUND CHECKS
Sex Offender Registry
Drug Screening
City Of Marion, IA