The Security Operations Center Specialist works under general direction and will assume primary responsibility for monitoring internal and external security events with potential impact to Sr. Leadership, staff, business assets, reputation, and/or facilities. This individual will utilize critical thinking, problem solving skills, and escalation skills to resolve security and access control requirements for employees, contractors, visitors, and additional external customers. Security Operations Specialist will provide support to our security contractors, process implementation and improvement, technical and project management, alarm monitoring, and critical incident response. Communication and customer service skills must be a priority when engaging with customers.
The Specialist is responsible for the below tasks each shift:
Write reports of daily activities and issues; such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Answers telephone, radio, and email communications and dispatches resources as required.
Provides timely communications and actionable responses and escalations to support the protection of people, assets/intellectual property, facilities, and related interests
Executes security policies and procedures for all locations and programs to ensure best practices are in place to protect people, property, and reputation
Remotely and physically troubleshoots on site security equipment on a preliminary level
Provides 24/7 services which assists NBCU with physical security issues and scenarios
Receives and responds to medical incidents on site
Escalates different types of calls (customer calls, technician down calls, HIPPA related calls)
Remotely monitors cable assets that are overseas sites and escalates as appropriate
Works closely with the Investigations team to maintain security awareness, support investigations, and resolve physical security issues
Serves as the hub for the monitoring and interpretation of physical risks and threats that may affect the business and ensure all physical security systems, both hardware and software, are functioning properly, and immediately notify appropriate stakeholders
Identifies and communicates items requiring the attention of senior management and coordinates with Security Managers to provide necessary support of contract security activity
Inspects SOC/GSOC systems and functions to ensure procedures and protocols are in place to enable the timely and effective response to, and management of, incidents, alarms, notifications, calls and other activities
Executes operational reports for Key Performance Indicators
Oversees the physical operations for each operational center; including the subcontracted security personnel
Escalates and provides information to nonlaw enforcement and law enforcement issuing documents to the company
Responds and communicates when emergency services are needed
Communicates with property managers to handle and escalate issues when appropriate
Manage day to day tasks in the GSOC that pertain to security operations
Liaise with Allied Universal staff on special tasks
Work collaboratively with other programs, departments, and entities within Comcast
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Bachelors Degree or Equivalent
Field of Study: Security Management, Criminal Justice preferred
Generally requires 0-2 years related experience. 5-7 years preferred
Comcast is an EOE/Veterans/Disabled/LGBT employer