Serves as the first point of contact for the Bank and demonstrates Renasant's Sales and Service vision by providing customer service, processing transactions, assisting with customer inquiries and recognizing and referring sales opportunities to other bank representatives and/or lines of business when appropriate, while acting in compliance with bank policies and procedures.
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.
There is minimum discomfort from noise in this area. Detailed instructions and procedures to be followed in a potentially hazardous condition (i.e. robbery) are received to minimize the risk.
Process and provide receipt(s) and/or cash as appropriate for transactions including, but not limited to, the following:
Retail and Commercial Deposits
Savings Bond Redemptions
Safe Deposit Box Payment
Provide customer service by assisting clients in person or with proper phone etiquette with needs including, but not limited to, the following:
Answer basic customer inquiries regarding account balances, transaction history, services charges, interest rates and others as appropriate.
Recognize needs and refer the client to the appropriate representative or line of business for cross-sell or service opportunities.
If trained, assist customers with safe deposit box entry
Protect the bank from unnecessary risk or exposure by familiarity with procedures and completing the following as needed:
Follow proper identification procedures and customer confidentiality guidelines
Reg CC Holds, including providing proper documentation to the customer
Monetary Instrument Logs
Communicate effectively with internal departments and/or branches to prevent fraudulent loss to the bank
Daily Operations including but not limited to the following:
Balance the cash drawer at day's end
Ensure all supplies are stocked for customers and personal teller station
Batch checks periodically throughout the day
Periodically perform branch capture procedures throughout the day
Identify counterfeit currency
Count and roll loose coins as needed
Balance the ATM
Flexibility regarding work location and schedule
Work schedule may include Saturday rotation as needed
Perform all other duties as assigned
High school diploma or equivalent
Ability to work in a fast-paced environment
Ability to count cash and coin
Good interpersonal skills
Previous cash-handling and/or teller experience
Previous customer service experience
Knowledge of bank products and services
Understanding of federal bank regulations