This position is responsible for the security and prevention of theft at all entrances at assigned stores; has responsibility for the execution and enforcement of all company policies at assigned store; uses various types of equipment and LP techniques: enforces, secures, helps customers or associates with basic store questions; physically stands at designated entrances to enforce company policies and to provide courteous customer service, as necessary; makes and prepares detailed reports on suspicious activities involving internal or external loss risks to management.
ESSENTIAL FUNCTIONS: .
Door Guard position is expected to enforce company policies and ensure the safety of customer/associates
Verify customer and employee receipts at the door exits.
Identify any suspicious activity ~ internal or external to the store operations.
Check all employee bags and all customer purchases exiting the store.
Enforce all safety policies and procedures.
Provide customer service with a smile at all times.
Conducts daily inventory audits and spot checks.
Conduct ad hoc inventory audits as necessary
Assumes a high degree of accountability for delivering the highest quality of customer/security Loss Prevention services possible.
Prepares necessary reports and documentation for management of policies violations for corrective action through LP management.
Operates and maintains in a state of readiness all equipment assigned.
Performs duties as local store "first responder".
Assists in incident investigations involving associates and customers by acquiring appropriate documentation to defend against or support claims.
Performs other duties as assigned or required.
This job description reflects the general guidelines considered necessary to describe the principal function of the job identified and shall not be constructed as a detailed description of all the work requirements that may be inherent in this position.
To perform this job successfully, the individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bilingual English and Spanish oral or written.
May require ability to lift heavy objects and equipment weighing up to 50 pounds.
Requires ability to walk, stand, stoop, crawl, kneel, climb, and push/pull objects.
Must be able to visually describe persons, vehicles, location or describe physical evidence by sketching, report writing and providing courtroom testimony when/if necessary.
Be able to effectively and accurately document enforcement or violations of policies in handwriting or computer-generated reports
Excellent attitude and approachability.
Ability to speak to public
Able to work in a team environment
Assertive, dynamic and enthusiastic
Open to learn and to accept changes in a fast retail paced atmosphere
This position requires a perceptive person, who is capable of relating to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to corporate needs, employee goodwill, and the public image. Incumbent must have understanding of the company's policies and procedures.
SKILLS & ABILITIES:
Certificates and Licenses