PT Customer Service Associate

Berkshire Bank Pittsfield , MA 01202

Posted 2 months ago

Division: Retail Banking

Department: Various

Reports to: Branch Officer

Status: Non-Exempt

Grade: 4

Location: 39 Cheshire Road, Pittsfield, MA

25 hours per week

Benefits eligible


Performs a wide variety of customer service operations and general clerical duties, including transactions for checking, savings, loans, and other assigned services. Builds positive customer relations as the Bank's main point of customer contact; maintains working knowledge of established policies and operating procedures. Makes customer referrals in defined areas.

Key Accountabilities:

50% Transaction Duties:

  • Executes an extensive variety of customer transactions in accordance with Bank policy and procedures.

  • Maintains working knowledge of all products offered by the Bank and corresponding policies and procedures.

  • Maintains working knowledge of all banking regulations.

  • Handles large amounts of cash in an organized, timely and accurate fashion. Balances own cash drawer daily within the prescribed balancing guidelines.

  • Acts as significant deterrent of robbery and fraud loss to Bank by following procedures and regulations and knowing the customer.

  • Assists in daily office work to ensure proper balancing of branch and timely delivery of work to appropriate departments. May assist with branch capture of transaction work and cash letter reports as needed.

  • Provides back up and support to Branch Supervisor tasks as needed.

  • Available to work Saturday hours as required.

50% Customer Service:

  • Handles routine customer issues while executing excellent customer service principles. Identifies appropriate area to refer more complex issues and/or problems.

  • Demonstrates excellent customer service skills at all times to promote positive image for bank through face to face communication and telephone etiquette.

  • Cross-sells and refers non-traditional bank products e.g. insurance & investments to meet established goals.

Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties


To advance from the introductory stage must:

  • Score minimum of 80% on Teller (transactions) Skills Assessment

  • Meet balancing requirements

  • Receive satisfactory 90-day manager performance review


  • High School Diploma or equivalent


  • Prior transaction or teller experience preferred

  • Prior customer service experience preferred

  • Cash handling experience

Skills & Knowledge:

  • Customer service skills

  • Communication skills

  • Basic computer skills

  • Interpersonal skills

Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Manager II

Wayfair LLC

Posted 2 weeks ago

VIEW JOBS 1/3/2022 12:00:00 AM 2022-04-03T00:00 Who We Are At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home. The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair. What You'll Do * Develop, manage and coach a team of supervisors who oversee customer service agents * Analyze team performance to drive improvement in KPIs and close performance gaps * Make decisions about business policies, managing risks and resolving employee issues * Identify training gaps and partner with support teams to improve performance * Make recommendations and/or take corrective action to manage performance as appropriate and be an integral part of the disciplinary and termination process * Effectively interview and recommend candidates for hire * Analyze trends based on historical data to close performance gaps * Respond in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution What You'll Need * 3+ years of proven leadership experience effectively driving results of front line teams through direct reports * Proven ability to close performance gaps through coaching and mentoring * Proven ability to successfully provide relevant and immediate feedback in a complex environment to both supervisors and agents * Strong problem-solving skills and the ability to think analytically while working in an fast-changing environment * Excellent communication and relationship building skills * Bachelor's Degree or equivalent customer-facing and management work experience * This an on premise opening within our Pittsfield office. This role will not be remote.     About Wayfair Inc. Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. Wayfair LLC Pittsfield MA

PT Customer Service Associate

Berkshire Bank