Serve as the face of Home Savings and Loan Co. the person customers most identify with the bank. Maintain a professional image and deliver excellent customer service while processing customer transactions in an accurate and efficient manner. Learn bank products and services in order to resolve customers concerns and offer financial solutions. Flexible scheduling, which includes Saturdays, is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1.Provide excellent customer service with a friendly demeanor, can-do attitude, and a willingness to help at all times.
Process all customer transactions in accordance with bank policies and procedures and take responsibility to keep up to date on any changes.
Develop rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution.
Handle customer problems and difficult customers with professionalism, directing more complex issues seamlessly to management as necessary.
Maintain a working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
Maintain a position of trust and responsibility by keeping all customer business confidential.
Follow the established Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
Maintain and balance cash drawer at close of day. Resolves and/or reports all cash differences.
Foster a team concept to help branch meet sales and operational goals, while maintaining a positive work environment for all employees.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED). Minimum of six months experience in customer service and cash handling.
KNOWLEDGE, SKILLS and ABILITIES
Must have basic computer skills and the ability to use all common types of office equipment. Must have excellent customer service skills.
United Community Financial Corp.