The Hershey Company Hershey , PA 17033
Job Location: Hershey, PA
Costume characters are responsible for greeting and interacting with guests throughout the building in an outgoing and friendly manner. Costume Character employees should have general knowledge of the building & attractions. In addition, character employees will offer to take pictures, as well as providing other various services throughout the building on an as-needed basis.
This is a part-time position located in Hershey, Pennsylvania. The company will not provide relocation assistance or other employment benefits for this position. This position requires evening, weekend and holiday availability. This position has a starting pay rate of $8.00 per hour or more based on relevant work experience.
The position requires a focus on exceptional customer service and expects the individual to be: approachable; courteous; knowledgeable about our products; able to clearly communicate with guests and assist them with questions; and able to provide general information to guests with a high level of professionalism. The required skills will be learned primarily through on-the-job training.
Must demonstrate HCW Customer Service Pledge
Must be approachable, showing that our guests are our number one priority.
Must initiate eye contact with our guest by being courteous and greet them with a smile.
Must be willing to listen to our guests and provide for their needs
Must provide a genuine thank you to every guest
Must be able to react quickly to operational changes
Work in a warm, enclosed space for 45-50 minutes at a time
Interact with guests and take pictures
Assist with maintenance and care of costumes
Launder, fold and organize costumes
Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:
Must be 16 years of age or older
Must maintain a neat appearance and meet the uniform standards
Must be able to walk or stand 5-8 hours
Must be capable of being in a warm, enclosed space for 45-50 minutes at a time. Due to costume constraints, height restrictions may apply
Must be able to lift costumes weighing 30 lbs.
Assist with maintenance and care of costumes to include laundering, folding, & storing
Must be able to effectively communicate with guests and fellow co-workers
Strong customer service approach is required to include outgoing, pleasant, and friendly personality
Requires a focus on exceptional customer service and expects the individual to be: approachable; courteous; knowledgeable about our products; able to clearly communicate with guests and assist them with questions; and able to provide general information to guests with a high level of professionalism.
Reliable transportation to and from work
Must be able to read, write and speak English proficiently.
Education: No formal education required
Experience: No previous experience required
This description covers the most significant duties performed, but you may be responsible for other minor related work assignments.
The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.
The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans