Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

PT Call Center Representative Flexible PT Call Center Representative Flexible PT Courier Worcester, MA PT Helpdesk Support Technician I Pittsfield, MA PT Teller I Worcester, MA Quantitative Financial Analyst Pittsfield, MA Senior Auditor Flexible Senior Th

Expired Job

Berkshire Bank Pittsfield , MA 01202

Posted 4 months ago

Division: Retail Banking

Department: Call Center

Reports to: Call Center Manager

Status: Non-exempt

Grade: 6

Location: Pittsfield, Springfield or Worcester, MA

Schedule will be 4 weeknights 3:00 PM - 7:00 PM, every Saturday 8:30 AM - 2:00 PM

Purpose/Objective:

Provides superior customer service and demonstrates desire to help responding to inquiries from both internal and external customers. Serves as the customer service telephone liaison for Berkshire Bank. Responds to inquiries, performs research to resolve issues, educates customer and promotes Berkshire Bank's products and services. Identifies and offers new opportunities and solutions to meet customer's needs.

Key Accountabilities:

  • Responds to incoming calls from both internal and external customers. Ensures excellent customer service by responding to general account inquiries, deposit and loan rate requests, information about products and services, Online Banking and ATM/Debit Card issues. Performs PIN resets, Online Banking and e-Statement set up and check order requests. Responds to Web Support, Travel Note and Online Banking inquiries. Compiles information from customer and files EFT complaints for reports of unauthorized electronic activity on accounts. Follows through with all customer issues and provides ongoing assistance as needed. Identifies customer needs and offers new opportunities to customers by cross selling or referring to appropriate business line to deepen customer relationships. Supports and participates in bank initiatives and sales campaigns. May assist in training to enhance process understanding 40%
  • Researches and resolves customer issues; manages difficult situations. Follows up on all resolutions to ensure customer satisfaction. Identifies and escalates difficult customer situations to the appropriate party. Correctly prepares customer correspondence as needed. 25%
  • Utilizes excellent multitasking abilities to quickly respond to Text AMEB inquiries with poise and clarity, either via written or verbal interaction. Meets program metrics, consistently building on service goals and supporting the growth of the channel. 25%
  • Continually advances level of knowledge to ensure the development of a full service Call Center, which may include account opening, loan applications, loan payments and various other customer service requests. Processes all applicable customer account documentation to ensure compliance with Bank policy & procedure. 10%
  • Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.

Education:

  • High School diploma

Experience:

  • Minimum 3 years' banking experience

Skills & Knowledge:

  • Proficient with MS Office products (Word & Excel) and the Internet

  • Problem solving ability

  • Excellent customer service skills

  • Ability to work in team environment

  • Ability to multi-task

  • Excellent communication and interpersonal skills

  • Excellent telephone and active listening skills

  • Ability to elicit customer needs with speed and composure

  • Ability to handle difficult situations and customers

  • Courteous, positive attitude

  • Ability to speak multiple languages a plus

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Field Service Technician Pittsfield MA

Tanknology

Posted 1 week ago

VIEW JOBS 1/8/2019 12:00:00 AM 2019-04-08T00:00 Field Service Technician for Leading Environmental Services Company Tanknology is the largest company in the world devoted to protecting the environment from fuel leaking out of tanks and piping systems. With operations covering the entire country, we are growing and in need of good people in many areas of the U.S. who are looking for a rewarding career with the industry leader. Related experience is not required but you should have something of a technical aptitude. Perhaps you served our country in the armed forces. We're just looking for hard working, talented people to learn and grow with us. In fact, the majority of our operations and senior managers started with the company in this role. We offer all necessary training and technical certifications and pay you from day one. During training, monthly bonuses can be earned for up to four months, in addition to regular compensation. This position includes paid company travel with vehicle and all full-time employees receive a competitive salary and excellent benefits, including medical, dental, disability, and life insurance; 401k with company match; paid vacation and sick time; safety awards and much more. Key responsibilities include: Driving company service vehicle to customer locations. Performing site assessments or surveys and associated procedures. Installing equipment. Managing and reporting inventory of parts and supplies. Conducting leak tests on fuel storage tanks and piping. Performing installation and/or testing of tank gauge systems. Entering results into the company computer system. Analyzing results and transmitting records via laptop to company headquarters. The people we are looking for: Communicate effectively with customers, fellow team members and supervisors. Can learn technical skills and become certified in a variety of the company's testing services. Work well independently, with little day-to-day supervision. Have some experience working with their hands and small tools, such as in plumbing, construction or other industry. Have an aptitude and/or experience working with computers Are physically able to kneel, bend and stoop and can lift up to 60 pounds. Appreciate the importance of safety and following strict safety and technical protocols. Have a high personal commitment to delivering quality services to our customers, consistent with our industry-leading quality program. Can support a drug-free workplace and pass a pre-employment drug and alcohol screen. Have a good driving record. Can comfortably travel in a multi-state area, in some cases being away from home multiple nights in a row. Have a strong character and work ethic they want to work hard as part of a team doing important work. For more information about Tanknology, and a video "A Day in the Life of a Tanknology Technician", click on the link below. Click here for Tanknology Careers Page http://www.tanknology.com/careers.html For more information or to apply now you must submit your personal information via this website: http://tanknology.applicantpool.com NOTE: DO NOT email your resume to us, as we only accept applications through this website. Tanknology Pittsfield MA

PT Call Center Representative Flexible PT Call Center Representative Flexible PT Courier Worcester, MA PT Helpdesk Support Technician I Pittsfield, MA PT Teller I Worcester, MA Quantitative Financial Analyst Pittsfield, MA Senior Auditor Flexible Senior Th

Expired Job

Berkshire Bank