PT Bi-Lingual Customer Service Representative (Call Center)

Imperial Parking Corporation Chattanooga , TN 37402

Posted 2 months ago

Who You'll Work For

REEF Technology is the largest network of parking facilities in North America. We are part of SoftBank, and its portfolio of leading companies transforming business and commerce at the cutting edge of technology in the world today.

Parking facilities do a lot more than just store your car. They serve as buffers for high density, high activity areas and, as such, alleviate congestion and the ensuing pollution. But, with the explosive growth of the sharing and on-demand economy, it is expected that the need for parking to solely store cars will be outgrown by other needs. It is within this environment that we have reimagined the role of a parking facility.

Each REEF hub is a thriving, connected ecosystem of businesses, cities and people, that enables and provides the delivery of products and services to more people than ever before. Each location is an urban ecosystem offering a variety of services including micro-fulfillment centers, bike and scooter rental stations, electric vehicle charging, rideshare and vehicle buffering areas, community spaces for pop-up businesses, and more.

What You'll Do

You'll flex your communication skills and problem-solving abilities while serving as a face for REEF Technology's global-facing brand. By serving as a resource to motorists, you'll deduce strategies to provide consistent, quality operations while cultivating positive consumer attitudes and rapport. If you're up for the challenge and ready for fast-paced fun, we've got a Customer Service Representative (CSR) position just for you.

Operate with Speed & Agility

  • Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed

  • Act as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations

Champion Customer Success

  • Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information

  • Embrace performance-based call monitoring, recording, and assessment approach to improve communication, timeliness, and overall satisfaction

Cultivate Information Accuracy & Quality

  • Spark accurate, speedy operations while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency

  • Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data

What We Want From You

  • Must be at least 18 years of age

  • Previous experience in a high-volume, fast-paced environment, preferred

  • A knowledge of contact center policies and software, including CRM, phone systems, etc.

  • A strong work ethic and reliability with professionalism and poise

  • Superior interpersonal, verbal, and written communication skills

What We'll Provide

  • Flexible schedules

  • Free drinks (soda, coffee and tea)

  • Prime downtown location with free garage parking

  • Work from home options

  • Career pathing and advancement opportunities

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Frequently operate small office equipment such as a computer, calculator, and copier/printer

  • Will remain in seated position for extended periods of time

WORKING CONDITIONS:

Work is performed indoors for extended periods of time, including up to the entire duration of shift.

REEF Technology is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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PT Bi-Lingual Customer Service Representative (Call Center)

Imperial Parking Corporation