Who You'll Work For
REEF Technology is the largest network of parking facilities in North America. We are part of SoftBank, and its portfolio of leading companies transforming business and commerce at the cutting edge of technology in the world today.
Parking facilities do a lot more than just store your car. They serve as buffers for high density, high activity areas and, as such, alleviate congestion and the ensuing pollution. But, with the explosive growth of the sharing and on-demand economy, it is expected that the need for parking to solely store cars will be outgrown by other needs. It is within this environment that we have reimagined the role of a parking facility.
Each REEF hub is a thriving, connected ecosystem of businesses, cities and people, that enables and provides the delivery of products and services to more people than ever before. Each location is an urban ecosystem offering a variety of services including micro-fulfillment centers, bike and scooter rental stations, electric vehicle charging, rideshare and vehicle buffering areas, community spaces for pop-up businesses, and more.
What You'll Do
You'll flex your communication skills and problem-solving abilities while serving as a face for REEF Technology's global-facing brand. By serving as a resource to motorists, you'll deduce strategies to provide consistent, quality operations while cultivating positive consumer attitudes and rapport. If you're up for the challenge and ready for fast-paced fun, we've got a Customer Service Representative (CSR) position just for you.
Operate with Speed & Agility
Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed
Act as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
Champion Customer Success
Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information
Embrace performance-based call monitoring, recording, and assessment approach to improve communication, timeliness, and overall satisfaction
Cultivate Information Accuracy & Quality
Spark accurate, speedy operations while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency
Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data
What We Want From You
Must be at least 18 years of age
Previous experience in a high-volume, fast-paced environment, preferred
A knowledge of contact center policies and software, including CRM, phone systems, etc.
A strong work ethic and reliability with professionalism and poise
Superior interpersonal, verbal, and written communication skills
What We'll Provide
Free drinks (soda, coffee and tea)
Prime downtown location with free garage parking
Work from home options
Career pathing and advancement opportunities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Frequently operate small office equipment such as a computer, calculator, and copier/printer
Will remain in seated position for extended periods of time
Work is performed indoors for extended periods of time, including up to the entire duration of shift.
REEF Technology is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Imperial Parking Corporation